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Customer complaints continue to be abused by Land Rover 4S store sales, sales: swearing is not against the law

2024-11-17 Update From: AutoBeta autobeta NAV: AutoBeta > News >

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AutoBeta(AutoBeta.net)04/02 Report--

Mr. Yang of Chongqing said that recently he received a call from a 4S store asking him if he wanted to buy a car, because he had already bought it, and then hung up the phone. He did not expect that he was scolded by text messages one after another, and then he began to call and abuse.

Thinking more and more angry, Mr. Yang and several friends came to Huitong Luhua Automobile sales Co., Ltd., a new archway in Yubei District, Chongqing, and asked for an explanation.

It all started on the evening of March 29th. Mr. Yang said that that night he suddenly received a call from the other party, asking him if he had any intention to buy a car, and at that time he said he had bought it, then hung up the phone, and the other party began to send text messages to scold him.

From the text message records displayed on Mr. Yang's phone, the other party first came with a lot of dirty words, and then questioned Mr. Yang, "is it polite for Mr. Yang to hang up on me?" At this point, Mr. Yang replied to the message, ". Come out, face it, dare or not. After that, the other party immediately informed the new archway store of Jaguar Land Rover, where he works, and hoped that Mr. Yang would come to see him, and then swear again.

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Mr. Yang also said, "call me for lunch yesterday and call me for dinner tonight, and keep scolding me." Mr. Yang also provided a recording of the phone calls of both sides.

The more he thought about it, the angrier he became, Mr. Yang came to the store to verify that the person who scolded him was really an employee of this 4S store. After seeing Mr. Yang himself, the 4S store employee continued to scold, and said that "swearing is not against the law, beating talent is against the law."

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Under the persuasion of the people, both sides calmed down. The 4S store salesman explained that he was so angry because Mr. Yang scolded him first. "I called him and asked him if he was still thinking about our car, and then he said no, he said. I can hear the three words very clearly, "the salesman added. Mr. Yang has no respect for himself.

The sales of the 4S store became more and more excited, and continued to swear to Mr. Yang, the two sides almost had a physical conflict.

However, the 4S store sales also said that there was no phone recording at that time, so there was no evidence that Mr. Yang had scolded him.

Mr. Yang said that he had no habit of swearing at all, and it was impossible to scold each other. Moreover, it can be seen in the sudden text message sent by the other party on the same day that he was only questioned about "it was impolite to hang up the phone".

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Subsequently, the relevant person in charge of Chongqing Huitong Luhua 4S store rushed to the store to deal with the matter. The person in charge said that the employee who clashed with the customer had been employed for some time and did not show any abnormality during the work period. He faced Mr. Yang with disrespectful language. This is our staff's fault and is willing to sincerely apologize to Mr. Yang.

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