AutoBeta(AutoBeta.net)03/29 Report--

Guazi Zhi Dian is a second-hand car store that has sprung up in recent years, which has been declared to the outside world that "no middleman earns the price difference", "car owners sell more, buyers spend less", "259 tests", "strict selection of cars for car owners" and other advertisements, but Mr. Shang in Jiaxing seems to have perfectly "avoided" the "259 tests" and "strictly selected good cars for car owners" when he bought used cars on Guazi platform.

Mr. Shang reflected to reporters that he bought a second-hand Audi A4L in Jiaxing Yigao's Guazi used car Yan Xuan Direct Sale on March 20. Together with the service charge, it cost more than 90,000 yuan. But the car was found to have many faults while driving. He decided to send it to the 4S store for inspection and found that there was sediment in many places in the car, so he suspected that the car had been soaked in water. He then contacted the car's former insurance company, which turned out to be soaked in water due to Typhoon Megi in September 2016. Mr. Shang found out that he had bought a water-soaking car and found out about the situation by calling the original owner. it is also confirmed that the Audi A4L has indeed been soaked. However, the test table issued by "Guazi" shows that all the bubble water tests on this car are qualified.

For "Guazi" second-hand car "false propaganda and fraud. Mr. Shang put forward the request of "refund one for three", but the Guazi used car direct store asked Mr. Shang to provide evidence that it was a bubble car, but the insurance company that had previously settled the claim for the car said that the previous owner could not give written proof until he appeared. Mr. Shang had to find the market regulator, and because he finally failed to see the person in charge of the Guazi used car store, the two sides finally set the coordination time on March 27.

After that, the market regulatory department organized the mediation meeting, which was attended by Mr. Shang and Mr. Xu, a customer complaint commissioner of Guazi used car branch in Hangzhou, and a staff member of Guazi used car store. However, with regard to vehicle re-inspection and compensation, "Guazi" second-hand cars rejected Mr. Shang's request for vehicle re-inspection and "return one for three" under the witness of a third party. The meeting lasted only half an hour, and the two sides broke up in discord.

Subsequently, the reporter interviewed the customer service commissioner surnamed Xu. He said that whether the second-hand Audi A4L belongs to a bubble car or not needs to be identified. For the call provided by Mr. Shang with the insurance company and with the original car owner, he said that he needed Mr. Shang to provide a certificate. For the reporter's series of questions, he said that the reporter can leave the phone number, the company will have special personnel to explain. But so far, the reporter has not received any calls from Guazi used cars.

At present, Mr. Shang said that he would apply to the market regulatory authorities for filing a case.

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