AutoBeta(AutoBeta.net)04/18 Report--

On April 10th, Mr. Wang spent 260000 yuan on a BMW X1 at the Baohua 4S store in Jiaxing. Originally, for a brand as big as a BMW, there should be no problem with the quality of the car. Who knew there was a problem the next day when the car was bought. According to Mr. Wang, whether the car is in forward gear or reverse gear, the car automatically jumps to P gear, which makes Mr. Wang confused.

After more than a dozen attempts at gearing, there was no response, and after almost ten minutes of work, the car suddenly moved, which scared Mr. Wang into a cold sweat. The car suddenly drove two or three meters far. to Mr. Wang's fear, the brakes of the car were locked and the steering wheel was locked during this distance.

The car moved two or three meters and stopped by itself. after this episode, Mr. Wang tried to put it in gear again. After almost 30 minutes, the gear finally hung up, and then the owner drove the car into the 4S store.

After inspection, the 4S store informed the owner that the car broke down at 34 kilometers, when the computers were all locked. Although the car can gear normally again, the owner of the car, Mr. Wang, is still uneasy. Mr. Wang said that although he didn't know anything about cars, he read the car's test report, which showed dozens of missing records, and so many missing records worried Mr. Wang very much.

As for the problems with Mr. Wang's new car, the marketing manager of the 4S store said, "it is still in the testing stage, and the specific results have not yet come out. We will communicate with the customer as soon as possible." "

The vehicle inspection report shows that there are line failures and communication failures in the diagnosis / repair column, and the so-called communication failure is that the driving computer, as a central control system, has lost communication with various parts of the vehicle. So is this the reason for dozens of deficiencies in the report and further causes the BMW to fail to gear up? In response, the 4S store marketing manager replied, "I am not in the technical department and need to ask a professional."

The 4S store is seeking technical support from the manufacturer, but such a reply makes Mr. Wang even more worried about his new car. Mr. Wang angrily reprimanded, "the marketing manager doesn't know anything. We can't protect our rights if we don't answer the phone and don't come forward." This 4S store is so bad that it has caused me a serious loss. "

It is understood that Mr. Wang's BMW X1 is a 2020 model, which has just been put on the market, and what is different from the old model is that it has changed from the original mechanical lever to the electronic touch lever. Whether the failure encountered by Mr. Wang has anything to do with this revision needs to be further confirmed. At present, the two sides are still negotiating the next step.

Mr. Wang's anger is understandable, after all, there is something wrong with the new car as soon as it is bought, which is difficult for anyone to accept, let alone a brand as big as BMW. Now that there is a problem, 4S stores should actively help car owners solve the problem, rather than evasion and arrogance, this attitude is really unacceptable.

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