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"after spending so much money on the world's top cars, I feel so disappointed that there is a quality problem," said Mr. Ruan in Taizhou, Zhejiang province.

Mr. Ruan's Gusteau was bought at the Rolls-Royce Ningbo 4S store in April 2016 for 5.3 million yuan and ran more than 70,000 kilometers in four years. Mr. Ruan's disappointment began at the beginning of the month.

According to Mr. Ruan's description, when he went to wash the car on April 3, he inadvertently found blisters or even paint peeling off on four Rolls-Royce steel rings. Rolls-Royce's right rear wheel hub has paint peeling off, while the other three wheels have varying degrees of blistering. Mr. Ruan analysis, this kind of blistering development in the end will definitely become paint off, that is, the right rear wheel hub paint off the situation.

After finding the problem, Mr. Ruan drove the car to the Rolls-Royce Ningbo 4S store, but the 4S store told Mr. Ruan that the Rolls-Royce headquarters replied that the four steel rings could not settle the claim.

It is understood that the cost of replacing the Rolls-Royce four wheels is 140000 yuan, and the 4S store cannot settle the claim, which needs to be borne by Mr. Ruan himself. Mr. Ruan said that during the four years of driving, he was very careful and usually took good care of him, and all the maintenance was carried out in the 4S store. In Mr. Ruan's view, the reason for the blistering and paint peeling off of Rolls-Royce wheels is entirely a quality problem.

Mr. Ruan said that 140000 yuan is not a problem for him, but he wants to find out why the Rolls-Royce wheels are blistering. In addition, what is the basis on which the manufacturer does not agree to pay compensation?

The after-sales manager of Rolls-Royce Ningbo 4S store said that the blistering of Rolls-Royce wheels may be caused by driving habits, road conditions or external forces.

The reporter questioned this, the general external force refers to the deformation caused by the external to internal force, but from the case of Mr. Ruan's car, blistering is from the inside to the outside, causing the surface paint to bulge. The after-sales manager said that he only enters the store once or twice a year, and does not rule out the possibility that he did not find this detail when he entered the store in the third or second year.

Then out of what judgment did the manufacturer make the decision not to settle the claim? Regarding this problem, the 4S store's attitude has changed, indicating that the manufacturer has not refused to settle the claim. The after-sales manager said that it may be a personal problem that did not pay attention to this detail and suddenly said the words to death! As for the settlement of claims, Rolls-Royce Beijing headquarters has not yet given a clear answer, will again reflect to the manufacturers, try to give customers a satisfactory answer.

For the cause of the blistering of Rolls-Royce wheels, industry insiders said that 90% should be quality problems, if it is the use of car owners, such as the encounter of corrosive liquid, the wheel hub is corroded or broken, it should be corroded from the outside to the inside. However, from the point of view of Mr. Ruan's hub, it is obvious that it blisters first and then corrodes. The reason may be that there is no adhesion on the spray surface during spraying, resulting in paint falling off, or there is a problem with the aluminum alloy used.

There is something wrong with a luxury car worth 5.3 million yuan after four years of driving. from the description of people in the industry, we can see that it is more likely that there is a quality problem with the car. I hope that manufacturers and 4S stores will seriously investigate the cause of this incident. give Mr. Ruan a reasonable and satisfactory answer. 4S store said that the manufacturer will give the relevant treatment plan in 3-5 working days, Mr. Ruan also said that he is willing to wait, we will continue to pay attention.

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