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Mercedes-Benz brand, as a first-tier luxury brand "benchmark" car company, seems to be increasing with the realization of domestic sales in recent years, but at the same time quality problems also appear frequently. Do not know the Mercedes-Benz brand because sales are too good, resulting in an increase in the proportion of quality problems, or really quality control is getting worse and worse?

A few days ago, Mr. Chen from Nanchang, Jiangxi Province revealed to the media that he recently spent more than 400,000 yuan on a Beijing Mercedes-Benz GLC200L (2.0T low-power, extended version of GLC200) sports version at the East Star Mercedes-Benz 4S store in Nanchang County. Unexpectedly, there was something wrong with the car in just one day, and when the car was started, it was found that the left headlights and turn lights did not respond, and the dashboard also indicated "vehicle failure, see user manual" and other words, which made him very depressed.

In order to understand the problem, Mr. Chen quickly sent the vehicle back to the 4S store where the vehicle was purchased for testing. After inspection, it was found that the vehicle's computer motherboard was burnt out, which led to the failure of the headlights. In this regard, Mr. Chen questioned the quality of the new car, and even suspected that the new car was obtained through abnormal channels. In addition, Mr. Chen also questioned whether the computer motherboard that the vehicle needs to replace is a regular source of channels.

In view of this, Nanchang County East Star 4s store after-sales manager said that the vehicle is absolutely from the manufacturer, has not made any changes, but also provided Mr. Chen with the purchase certificate of the computer motherboard. However, for Mr. Chen questioned the vehicle purchase channel vouchers, after multi-party consultation, 4S stores still said that it is inconvenient to provide.

In fact, the Mercedes-Benz brand has seen a similar situation many times before. when a number of car owners who have encountered vehicle replacement parts ask the store for the specific source of the relevant parts, the store is unable to provide them, and it has been evaded many times, even saying that consumers need to make an appointment before dealing with the situation. So that consumers feel some regret, the reason why they choose luxury car companies, is to trust the excellent quality of luxury brands and luxury brand services, but all this is particularly difficult.

Of course, apart from the problem of after-sales service, it is mainly due to the quality control of the Mercedes-Benz brand in recent years. According to a recent media exposure, some Mercedes-Benz vehicles were misinstalled with "brakes". It is worth noting that the brakes assembled by the original factory do not meet the specifications. Mercedes-Benz brand has caused a number of hidden problems caused by assembly errors and operation errors, including wrong installation of airbag warning labels, failure to replace parts to the vehicle water intake according to operation, reverse installation of engine water pipes, and so on.

Therefore, as a world-famous luxury car brand, Mercedes-Benz has made low-level mistakes so frequently, why not let consumers question other problems of the vehicle?

However, the Beijing Mercedes-Benz brand became the only luxury brand in the top 10 in the first quarter of this year, with 113000 new cars sold from January to March, down only 18.5 per cent from a year earlier and significantly better than the 40.8 per cent performance of the overall market, according to FIFA data. So, is it because Mercedes-Benz, which sells too well, leads to an increase in the proportion of "negative news" exposure?

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