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"when it was on, it stopped running, the fault lights were all on, and the rear car almost hit," said the BAIC new energy vehicle driven by a car-hailing owner. According to the owner, when he was driving at high speed on the viaduct and the speed reached 70km/h, the whole car suddenly failed and stopped moving directly, which was very dangerous.

The owner of the ride-hailing car still has lingering fears when he recalled the failure of the vehicle at that time. He said that after the failure of the vehicle, how to step on it, slowly walk before stopping on the side of the road, 4S store after-sales test said it was a problem with the water pump. To his great anger, "(4s store) told me that it was too hot and it was normal for the water pump to have a problem," said the owner of the ride-hailing network.

Several ride-hailing drivers also reported the existence of such a problem. Another car-hailing owner complained that he also bought this BAIC new energy car, which failed to catch fire many times in less than half a year. In view of the quality of the car, a number of ride-hailing drivers chose to lodge a collective complaint, worried that their own lives could not be guaranteed if they were driving the car.

Car owners came to Henan Tianzhiyue BAIC New Energy 4S store to ask for an explanation. The person in charge of the 4s store said that there was such a problem indeed. This was due to the failure of the external water pump of the car, and then carried out the safe speed. The manufacturer has set this kind of safety setting, and there is no hidden danger. In the view of the person in charge of the 4s store, the fault lights are all on and then there is no acceleration, which is also a kind of security setting.

He further explained that if the water pump is broken, if you do not drive at a safe speed or stop, it will cause further damage to the powertrain of the vehicle.

Car owners find it difficult to accept the explanation given by the 4s store.

The head of the 4s store said that car owners' complaints will try their best to solve the problem for them. The vehicle will be overhauled once again, and then the pump will be replaced, the fault will be eliminated, and the relevant information will be fed back to the manufacturer.

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