AutoBeta(AutoBeta.net)05/12 Report--

A few days ago, an ideal ONE was rumored by major social media due to sudden "spontaneous combustion" and once became the object of public opinion, but soon the ideal car official also made a corresponding response. However, due to the "spontaneous combustion" incident of new energy vehicles, it is the main concern in the current industry, and the owners involved have also explained it after diagnosis by the fire department.

At noon on May 8, a car in Changsha, Hunan Province, which had just been on a temporary license plate for only seven days, suddenly smoked during driving, and then it caught fire. And the fire was so fierce that by the time firefighters arrived, the vehicle had basically burned down. Although the vehicle is in the process of "spontaneous combustion", it does not involve the problem of "electricity", only the problem of the engine.

An hour later, the ideal car also quickly responded via official Weibo, saying there was no problem with the battery system. However, due to the ideal car in the official reply to the vehicle spontaneous combustion situation described as "smoke", so that many netizens, even some netizens think that the vehicle spontaneous combustion problem and the ideal car adopted by the extended range power technology.

In view of this, the owner of the vehicle involved sent the vehicle to the fire department, after testing also got some results, today also through the owner app to make a response said, fire-related professional institutions experts to the vehicle analysis, fire judgment is not the range extender and oil circuit problems, nor everyone said battery and motor problems, the specific reasons are still in the analysis and investigation.

At the same time, the owner also mentioned that he was a retired firefighter. At that time, he was able to make emergency treatment quickly when the vehicle spontaneously ignited, so that no casualties were caused. Moreover, he also understood that a process was needed for the current investigation situation, so he was willing to wait for the relevant professional institutions and the ideal final report to be issued, and recognized the ideal response speed and handling attitude very much.

In fact, once the current vehicle situation occurs, and timely make relevant response and explanation is the attitude that the automobile enterprise should have, for the ideal automobile or other new force automobile enterprise performance in this respect is also worthy of praise, after all, as a new automobile enterprise because part of the technology is not mature, if there is neither technology nor attitude, naturally will be accused and snubbed by consumers.

However, for most consumers, it is difficult to calm down the mood when the vehicle encounters an emergency situation, even directly feel that it is caused by the quality problem of the car, and find the car enterprise to be accountable, after all, he spent hundreds of thousands of dollars to buy the vehicle said no, and how to accept it, not to mention through the owner APP to praise the car enterprise's good service attitude, so for the behavior of the owner is also questioned by some netizens, guess is may have obtained the ideal car Corresponding compensation.

No matter how it is handled, for the new forces of car enterprises, the impact of word of mouth on the development of car enterprises is there, after all, in the technology is not mature environment, not many consumers will be willing to do "mice". Although feedback and timely changes to vehicle issues are desirable, automotive safety issues have a significant impact on consumer safety. Therefore, it is inevitable to consider that the ideal will hope that through more positive reports, consumers will give more confidence in the ideal and choose to meet the requirements of consumers.

Of course, such a situation can be realized because the overall sales volume of ideal automobile is still climbing at present. The data shows that the delivery volume of ideal ONE exceeds 2600 vehicles in April, and the actual cumulative sales volume of this brand since its establishment has exceeded 6500 vehicles, but still not more than ten thousand vehicles. Therefore, it can be realized if you want to meet certain requirements of vehicle owners. For example, free replacement of seats and suspensions was previously realized for some car owners.

The owner replied:

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