AutoBeta(AutoBeta.net)05/13 Report--

As there are serious quality problems in vehicles, and there are surprisingly many problems, the first group of owners of Zero cars collectively protect their rights and jointly send an open letter to Zhejiang Zero running Technology Co., Ltd., they hope that the vehicle problem can be solved. Zero running car is a new power brand of self-made car. the first mass-produced model, zero running S01, was launched in 2019, with the outbreak of quality problems and the incident of safeguarding the rights of car owners, making zero running into a crisis of public opinion.

According to this "Zero running S01-380s, 380PRO's first batch of owners' Open Letters to Zero cars", it is said that more than 200 zero-running owners summed up the problems in the process of using the car for less than half a year, and the results are surprising. Car owners believe that zero-running vehicles have serious quality problems.

The letter points out many problems with zero-running cars:

1. Brake system failure, vacuum booster pump failure. A number of car owners said they had encountered similar problems, which were initially solved later by replacing the hardware, and the owners questioned why the most important safety problem of a car was so hasty and whether it needed to be recalled.

two。 Power system failure, battery overheating protection. A number of car owners reported the alarm of overheating of the vehicle battery, whether it is driving or charging, how can they safely survive the hot summer?

3. Car machine system failure, the main control screen black screen. A number of car owners reported that they had encountered a black screen, unable to obtain vehicle driving information, unable to navigate and other related operations, which can be called "cool techs".

4. The control system malfunctioned and the vehicle stopped for no reason. Due to the failure of the control system, resulting in a variety of reasons for parking, vehicle crash also occurs from time to time.

5. The failure of the air-conditioning design made the car owner miserable. Because the compressor first sends the cold air to the battery package for cooling, and then goes into the car to cool down, the temperature of the air outlet of the air conditioner is too high.

6. The camera system malfunctioned and the intelligent driving was suspected. Most car owners report that the 360 camera system does not display and error display, reversing image failure, card screen, in-car face recognition can not recognize such problems.

7. The recognition rate of finger vein is low and its function is flashy. Due to the low recognition rate of finger veins, many car owners have to take their car keys with them every day.

8. Automatic parking is difficult to achieve, and the technical strength is worrying. The success rate of automatic parking is low, one is that parking spaces can not be identified, the other is that vehicles on both sides can not be avoided when parking, and there have even been cases of official demonstration failure.

(demonstration example, parking space recognition error)

9.OTA upgrade is slow and full of failures after upgrade. Car owners reflect that after the vehicle system upgrade, there are more and more problems, and hope for the upgrade has turned into anger.

10. The car body jitter is abnormal, and the high-speed experience is very poor. The car owner reflected that the zero-running car had the problem of abnormal vehicle jitter at about 110km, and some vehicles went to the 4S store for balance test to solve the problem, questioning the hidden danger of the dynamic balance of the vehicle leaving the factory.

In addition, rights protection car owners also reflected that the vehicle electronic handbrake is automatically locked, the vehicle cannot move forward or backward after being in gear, the steering wheel, shift lever and steering lever are stuck, and the horn is honked or not.

Rights owners also pointed out that zero-running cars are suspected of "false propaganda and deceiving consumers" because zero-running official propaganda clearly states that the vehicles are equipped with intelligent driving aids, including adaptive cruising, low-speed following, lane maintenance, automatic braking, front collision warning and other functions, but car owners have bought cars so far, the auxiliary driving function is still not available. Officials responded that these functions will be implemented through OTA push in the future, but the exact push time of the new system is uncertain because security testing is still under way. In view of the dishonest behavior of the manufacturers, some car owners want to return the car.

(the car owner said that the functions in the red circle could not be realized.)

Zero running rights owners believe that at the beginning of brand sales, they chose to trust Zero unconditionally, but in exchange for disappointment and sadness to the new forces of domestic car-building. At the same time, the zero-running problem-solving attitude makes car owners feel that the company does not realize the seriousness and urgency of the problem. Car owners hope that the vehicle problem can be solved, and zero-running cars can give a written reply as soon as possible.

According to information, Zero Automobile was founded in December 2015 and jointly invested by Zhejiang Dahua Technology Co., Ltd. and its main founders. It is a new energy automobile company focusing on the research, design, production and sales of new energy vehicles and auto parts and accessories. In the second half of 2019, Zero S01, the first production model of Zero Motor, officially began delivery. after subsidy, the price is 11.99-149900 yuan, and the comprehensive range of the vehicle can reach 305km and 451km.

In August 2019, Zero announced that it had received a total financing of 360 million yuan, valuing the company at about 7.115 billion yuan. Zero-running cars plan to achieve a sales target of 200000 over the next three years.

The executives left soon after the delivery of the new car. In April 2020, Zhao Gang, vice president of Zero Auto, announced on the social platform that he had left Zero Automobile for personal reasons. Previously, he was mainly in charge of Zero car strategy, product planning, marketing, sales and service, and so on.

The new power of car building often gives consumers the impression of "unreliable". With the continuous decline of new energy vehicle sales, financing difficulties, intensified market competition and other factors, more and more new power brands will be in trouble. Less than a year after the delivery of new cars, zero-running cars encountered the first collective rights protection incidents of car owners, and many vehicle quality problems were exposed. I hope that zero-running cars officials can positively solve the problems encountered by car owners, otherwise they will only completely lose the trust of consumers.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat