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When you think about it, it is impossible for a customer to buy a car and be chased by a salesman, but it really happened recently. A woman in Shaanxi planned to buy a Land Rover found Shenhang car. She was asked to charge a surcharge of nearly 30,000 yuan when she picked up the car. As a result, she was threatened by a salesperson to chase her when she asked for an explanation.

On March 28, Ms. Li went to see the car at the 4S store in Tianhua, Shaanxi Province. finally, she took a fancy to the model found by Land Rover and decided to buy it in three-year installments, when the 4S store asked her to pay a deposit of 8000 yuan.

The next day, March 29, Ms. Li and her family came to the 4S store not to pay for the car. As a result, Ms. Li was surprised to see the list of expenses given by the sales, and raised some questions. "in addition to the normal car price, he also added a lot of extra fees to me, the most of which is a 10668 service charge," Ms. Li said. "

From the cost list, we can see that the price of the naked car found by Land Rover is 254000 yuan, and there is also a service fee of 10668 yuan, listing and notarization fees of 1500 yuan, renewal fee of 5000 yuan, and so on, totaling nearly 30, 000 yuan.

What Ms. Li is most dissatisfied with is the renewal premium of 5000 yuan, she said, that is, she must buy insurance at this 4S store for three years in a row, and if she doesn't buy it, the money will not be refunded.

As for the questions raised by Ms. Li, the 4S store sales consultant said that he wanted to buy a car. It is also explained that the service charge is charged and the price of outsourcing is a little higher because installment insurance has to be bought.

Ms. Li believes that this is not in line with the sales regulations, but in the process of communication, there are some minor disputes. At this time, the sales consultant was more excited: "how can I communicate with you? tell me how you communicate with me. You are ruining the honor of our store. You have a way to treat me, and I have a way to treat you."

Due to failure to reach a deal, Ms. Li walked out of the 4S store, and the sales consultant followed and continued to communicate with Ms. Li. When Ms. Li picked up her phone to record the process, the salesperson suddenly rushed to Ms. Li angrily and then got into a scuffle.

After seeing the situation, other sales staff came forward to dissuade it, and the industry and commerce department also arrived at the scene to coordinate.

In the end, the 4S store apologized and the sales consultant who clashed with the customer was suspended.

Ms. Li said that the 4S store had apologized to her, waived the additional fee for car purchase and offered a substantial discount on the price of the car. Ms. Li decided to continue to buy the car and has made a down payment.

The head of the 4s store said that at that time, the sales consultant brought emotion to work for personal family reasons and had suspended him.

In many cases, the sales of 4S stores will attract customers to buy at a more favorable price, and at the same time make profits in decoration, loan procedures, insurance and so on, even though the "measures for the Administration of Automobile sales" clearly stipulates that no additional fees shall be charged in the process of selling cars, no compulsory purchase of insurance, etc., but this situation is already very common in the process of selling cars.

In this case, whether the sales consultant informed the customer that the relevant fees must be paid before paying the deposit is very important. If the deposit is received, the customer will only make a list to ask the customer to pay a series of additional fees, such as service fee, renewal fee, and so on. It is true that there is a fault in the work of 4S store sales.

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