AutoBeta(AutoBeta.net)05/14 Report--

On the evening of May 13th, several domestic Tesla car owners commented under Tesla's Weibo that "Tesla's APP experienced a massive crash, resulting in the failure of the mobile phone to connect with the car, the failure of the mobile phone keys, the inability to obtain vehicle information, the inability to light the dashboard and the central control screen in the car, and the state of" blind driving "for many car owners."

Another netizen said that after Tesla's APP outage, he tried to call 400 customer service numbers, but there was no answer all the time. In addition, some car owners through the relevant system query shows that the Tesla server domain name certificate expired, guess that the certificate expiration may lead to such problems.

Just when the owner of Tesla was at a loss, Tesla APP could not send a "solution". The main content of the solution was "Tesla APP network connection problem has been repaired, the network can not connect does not affect the Bluetooth key, the next time you can not connect, do not rush to log out of Tesla APP login, this will lead to Bluetooth key failure." A car owner replied at the bottom, "Localization is only factory localization, and the service is not in place."

Subsequently, Tesla replied in the comment area that "it has been verified that due to the failure of the system server, the mobile phone app can not be directly controlled." The repair has been completed so far. " It is worth mentioning that the Tesla outage mainly involves Tesla Model 3, excluding Model X and Model S.

This is not the first time that Tesla's APP outage has occurred. As early as September 2019, there were media reports that Tesla APP had a large-scale downtime in North America, and most of Tesla's North American car owners were not in the habit of carrying physical keys, so after Tesla's APP outage, Tesla's car owners were unable to travel for hours. It is understood that the Tesla APP outage can be traced back to April 2018, when some car owners reported on social media that they could not normally log on to Tesla's official website and mobile App, and could not use Tesla's fleet Internet network and website. Tesla also confirmed that there was a problem and began to solve the problem.

There is no doubt that the Smart Internet is a major selling point of Tesla's automotive products, but also brings convenience to many car owners. However, once there is something wrong with the software system, it will bring great trouble to the car owners, especially if it happens to be in the environment of high traffic flow, it may bring personal safety threats to the car owners. Although problems are inevitable, repeated BUG will also disgust consumers, hoping that Tesla will strengthen the use and management of his own APP while promoting "high-tech" to avoid unnecessary losses to car owners.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat