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Because of the belief that zero-running cars are "fraudulent, false propaganda and fraudulent", the owners of zero-running S01 finally choose to protect their rights collectively. According to netizens, a customer came to the store with "leek".

As for why customers come to the store with leeks in hand, the big reason is that they think they have been "cut leeks". A zero-run S01 owner said on Weibo that since he bought the vehicle, the L2.5 intelligent driving assistance function advertised by the manufacturer has not been loaded and still cannot be used, and there are also problems in the use of the vehicle, including automatic parking function. It is clear that other vehicles are parked on the parking space, but the system recognizes it as an empty parking space.

He was very dissatisfied with the immature products and the manufacturers suspected of false propaganda. He also said, "now it is the manufacturers who are irresponsible to us. When the leek is not shameful, it is shameful not to get it back. "

Not long ago, the first batch of Zero car owners jointly sent an open letter to Zhejiang Zero running Technology Co., Ltd., saying that more than 200 Zero car owners summed up the problems in the process of using the car for less than half a year, and the results were surprising. Car owners think that zero-running vehicles have serious quality problems.

The letter points out that many problems with zero-running cars include: 1. Brake system failure, vacuum booster pump failure; 2. Power system failure, battery overheating protection; 3. Vehicle system failure, the main control screen black screen; 4. Control system failure, the vehicle stops for no reason; 5. Air conditioning design failure, car owners miserable; 6. Camera system failure, intelligent driving is suspected; 7. The recognition rate of finger vein is low, and its function is flashy. Automatic parking is difficult to achieve, the technical strength is worrying; 9OTA upgrade is slow, full of faults after upgrade; 10. The car body jitter is abnormal, and the high-speed experience is very poor. In addition, rights protection car owners also reflected that the vehicle electronic handbrake is automatically locked, the vehicle cannot move forward or backward after being in gear, the steering wheel, shift lever and steering lever are stuck, and the horn is honked or not.

At the same time, car owners also pointed out that zero-running cars were suspected of "false propaganda and deceiving consumers" because zero-running official propaganda clearly stated that the vehicles were equipped with L2.5 intelligent driving aids, including adaptive cruising, low-speed following, lane keeping, automatic braking, front collision warning and other functions, but car owners have bought cars so far, the auxiliary driving function is still not available. The letter also questioned Zero Motor Company's ability to protect the rights and interests of car owners and subsequent maintenance.

Zero running rights owners believe that at the beginning of brand sales, they chose to trust Zero unconditionally, but in exchange for disappointment and sadness to the new forces of domestic car-building. At the same time, the zero-running problem-solving attitude makes car owners feel that the company does not realize the seriousness and urgency of the problem. Car owners hope that the vehicle problem can be solved, and zero-running cars can give a written reply as soon as possible.

After the incident was exposed, Zero cars responded to the incident of safeguarding the rights of car owners through the media.

In response to the questions raised by users, zero-running cars said that the quality of zero-running vehicles is in line with national standards, and most of the questions raised by users are occasional problems, not safety quality problems.

With regard to the vehicle use problems raised by some car owners, Zero said: the problems of air conditioning refrigeration, battery overheating protection and finger vein recognition accuracy are due to the strict logic of safety strategy and high safety threshold setting at the beginning of vehicle design. in some cases, false alarms will occur, resulting in the impact on the experience of using the car. These problems will be solved step by step in the recent OTA upgrade.

In view of the occasional failure of individual vehicles, Zero said that the vehicle will be replaced or repaired in strict accordance with the requirements of the national three-guarantee laws and regulations, and Zero will provide users with transportation services in accordance with the provisions of the three-guarantee Law during maintenance.

Zero run also said that with regard to the S01 intelligent driving assistance function and OTA progress, the zero run S01 model has the full vehicle OTA capability, and all Pro models are equipped with hardware that can support the L2.5 level intelligent driving assistance system. Because the intelligent driving assistance function is related to safety, a large number of actual road environment tests are needed, and some functions are delayed. We will release related functions one after another in the third quarter of 2020 on the premise of ensuring the security and stability of the system.

Zero running officials also said they would give the first batch of car owners free lifetime maintenance, lifetime free power battery warranty, lifetime free road rescue and old car owners' rights to buy car coupons.

When entering the field of automobile manufacturing, many new power brands have the problem of immature products, which is a great blow to the brand as well as to the users. Zero running Automobile was founded in December 2015, jointly invested by Zhejiang Dahua Technology Co., Ltd. and its main founders. At present, with the delivery of new cars less than a year ago, Zero has encountered the first collective rights protection incidents of car owners, which will have a great impact on the follow-up development of the brand and market performance.

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