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Recently, a video that asked the media for help after the car owner was illegally charged a renewal deposit by a 4S store quickly went viral on the Internet. It is understood that when the 4S store received a call from the media, it still maintained a tough attitude to refute the illegal collection of renewal deposit, but it was finally resolved after feedback from the manufacturer.

A few days ago, after a car owner, Mr. Bian, bought a car at Dongfeng Honda 4s store in Bozhou, Anhui Province, because he did not want to buy insurance in the store to negotiate with the 4S store, he was "forced" by the 4S store to charge a renewal deposit of 1000 yuan. In desperation, I asked Zhejiang Radio City Voice for help.

(the host negotiated the video for the first time)

After receiving the relevant complaint from the car owner Mr. Bian, on May 14, the host of Zhejiang Radio City Voice once again learned about the 4s store of Dongfeng Honda in Bozhou, Anhui Province. But for the host's feedback, the store sales staff's answer is relatively perfunctory, and the host once again contacted the sales manager of the 4S store.

However, the attitude of the sales manager of the 4S store is very tough. Even when the host puts forward the relevant legal provisions, the sales manager refuses to admit that collecting the renewal deposit is a violation. Even for the host's behavior that he does not understand the car purchase process, he should not talk in an unfair tone, and the reply is even more surprising.

Host: "do you think it is reasonable and legal to renew the security deposit?"

Sales Manager Li: "that's right."

Moderator: "do you know the measures for the management of new car sales issued by the Ministry of Commerce, Article 14 clearly stipulates that any sales enterprise shall not collect this renewal deposit?"

Sales Manager Li: "I don't know."

Host: "then you know now." This money is refundable. "

Sales Manager Li: "it's up to you. Who are you?"

As the 4S store for the car owner Mr. Bian renewal deposit is still considered reasonable, failed to negotiate smoothly with the host. To this end, Zhejiang Radio City Voice host will also be 4S store sales manager of the negotiation process, feedback to Dongfeng Honda manufacturers. After the order issued by the manufacturer, Anhui Bozhou Dongfeng Honda 4s store returned the renewal deposit of 1000 yuan to the car owner Mr. Bian. After the incident was exposed, the customer service of the 4S store also responded, saying that the relevant personnel had left.

(video after host feedback)

The practice of the host in the video has also sparked a heated discussion on the Internet, which has been liked by a large number of netizens. Of course, some netizens thought, "is the attitude of the host a little extreme?"

In response to some netizens' questions about their attitude towards the host, the radio host Zhang Xiaobei said on Weibo that he would try to control his emotions in the program in the future.

In addition, there is also an auto media person Yuan Qicong commented that the host's logic is clear, the point is clear, there is no problem, this is not aggressive, this is called justifiable.

As for the host's behavior, it is also commendable to help consumers get back what they deserve through pressure from the media. after all, consumers often belong to vulnerable groups when they encounter "store bullying". This leads to damage to the legitimate interests of consumers.

Of course, for car companies and dealers, we should also take a proper service attitude and solve the problems of consumers legally and reasonably, so as to ensure the mature development of the industry.

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