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In the maintenance workshop of Senfeng Lincoln Automobile 4S Store in Jiangning District, Nanjing City, a Lincoln Navigator SUV was parked. There was no problem from the appearance, but Mr. Xie said he dared not drive the car again.

"I definitely wouldn't dare to open it. How could I dare to open it? If I drive on the highway, I will die,"Xie said angrily.

The Lincoln Navigator was purchased by Mr. Xie in April 2019, and there was no problem after the car was bought. Until March 28, when Mr. Xie was doing maintenance, the 4S shop maintenance personnel replaced a battery for the car. According to Mr. Xie's description, the staff said that the battery was not enough, so they replaced it, which cost 3000 yuan.

However, a few days after replacing the new battery, the Lincoln suddenly stopped moving while waiting for the red light. Mr. Xie said that the car was in the starting state at that time, the green light was on and ready to go, but found that the engine had stopped, and then the LCD screen showed that there was a problem with the circuit.

Later, Mr. Xie called the rescue phone, 4S shop towed the car back for maintenance, after inspection, Mr. Xie car protection circuit fuse broken, has replaced a new fuse.

Who would have thought that after Mr. Xie drove the car home, only a month later, the Lincoln appeared the same fault when waiting for the red light. 4S shop said it might still be a fuse problem, maintenance personnel replaced a new fuse, and removed a fuse box integrated circuit board from the test drive car and replaced it with Mr. Xie's car. However, for the specific cause of the fuse problem, 4S shop did not clearly explain, only suspected that there was a problem with the circuit board, and there was no maintenance report.

Manager Guo of 4S Store said that there was no relevant maintenance report, because it was inferred according to the manufacturer's technical report. The clear reason was not known, and it was not ruled out that the same fault would occur in the future. Manager Guo also said that fuse damage is very normal, because Mr. Xie car frequency is too high.

However, automotive experts disagree. Wei Shikang, an automobile technology expert from Jiangsu Province Consumer Protection Committee, said that in principle, the fuse itself is damaged without affecting vehicle safety, but if other problems cause the fuse to break, it may have something to do with vehicle safety. For fuse damage, automotive experts believe that it may be due to excessive electrical load on the vehicle, or it may be due to problems with the automobile circuit, which need to be further inspected before it can be determined.

So what exactly caused the fuse to fail? Are there any other problems with Mr. Xie's car? The reporter found the 4S shop and hoped to make a reasonable explanation for these problems, but whether it was the staff, maintenance personnel or the previous manager Guo, they all selectively avoided the reporter's interview.

Does Mr. Xie have the right to ask the 4S shop to return the car? According to the relevant provisions of the National "Automobile Three Guarantees Law," the automobile during the warranty period, because of the same serious safety performance failure, maintenance after two times still can not be eliminated, consumers have the right to request to return the car.

Lawyer said, From the consumer safety consideration, Car failure, Can't drive normally, Related to the owner's personal safety, 4S shop should find out the cause of the accident as soon as possible, And properly repair the vehicle, At the same time to inform the owner of the relevant situation truthfully.

Serious safety performance fault repair twice and can not rule out the same fault again, for Mr. Xie car problems 4S shop also choose to avoid, such attitude and how can let the owner rest assured? In the face of the owner's appeal, avoidance can not solve the problem, I hope 4S shop can pay attention to Mr. Xie's problem, find out the cause of the fault and solve it.

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