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Since not long ago, because Dongfeng Honda 4S store illegally charged renewal deposit, sought the media to solve the incident was exposed, was liked by many netizens. Because under the pressure of the media, it has not only helped consumers get back their legitimate interests, but also exposed the illegal collection of renewal deposits in the entire automobile industry, which has attracted a lot of attention recently.

On May 20, a citizen reported to an online radio station that he bought a new car at a 4S store in Changan last year, but did not issue an invoice after being charged a GPS fee of 3,000 yuan, according to media reports. In this regard, after learning about the situation, the media host also gave feedback to the 4S store involved, as both sides were in a more tough attitude in the negotiation process, when the host wanted to know more specific situation, the 4S store sales consultant said: what can let customers contact them, do not have to force! This also makes the host have some mood swings.

With regard to the follow-up of this situation, a person in charge of the Wanyou 4S store in Changan, Liupanshui, Guizhou, also said that there was a problem with its sales consultant's attitude in dealing with the problem, and asked the sales consultant to conduct a review. at the same time, the relevant sales manager was demoted and apologized to the radio group.

At the same time, the 4S store has also dealt with the relevant complaints from customers, and explained that the charge of 3000 yuan is 2000 yuan of mortgage service fee and 1000 yuan of number selection fee, and consumers can issue invoices for specific fees. It's just that there is a deviation in the customer's understanding. In this regard, the customer also said that the fee is acceptable.

In fact, the reason why this video has attracted the attention of the industry is that a radio anchor was angry at Dongfeng Honda 4S store for illegally collecting renewal deposit a few days ago, and was still in a very tough attitude. Its sales manager asked the radio anchor three times, "who are you?" So much so that it was once on the list of hot searches on Weibo.

Perhaps in the netizens' view, the previous video in which the hostess was angry at Dongfeng Honda was somewhat extreme, and the host also said on Weibo that she would pay attention to her attitude in the future. The male anchor involved in the Changan 4S store is also too tough towards the store, leading to a lot of netizens to criticize.

Of course, netizens pay more attention to the industry atmosphere in which 4S stores are exposed. After all, there are not too standard standards for the relevant management regulations of the entire 4S store industry, so that consumers want the whole industry to be more transparent. Due to the fierce competition in the current automobile market, the performance of 4S stores is also difficult to achieve profitability, resulting in many dealers to achieve "income" within the rules of the industry.

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