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"after driving more than 10000 kilometers, there should be no oil spill. this is obviously a quality problem," Mr. Hu said helplessly.

Mr. Hu's Lufeng X7 SUV was bought for more than 140000 yuan at the end of 2018. There was nothing wrong with the car, but there have been frequent problems in recent months, causing a lot of trouble from Mr. Hu.

At the end of March this year, the Lufeng X7 engine had a serious oil leak. In order to repair the car, Mr. Hu had to go to the 4S store to report, and it was not an easy task for Mr. Hu to go to the 4S store. It takes more than two hours to drive to the 4S store, and the most recent car repair Mr. Hu lived near the 4S store for six days.

According to Mr. Hu, there are only two leaks in the Lufeng X7, one is the screw on the top of the engine cover, and the other is the screw that holds the cover plate. But with these two screws, Mr. Hu went to the 4S store four times before and after.

It is understood that the first leak point was glued by the 4S store for the first maintenance, and then glued after the new screw was replaced for the second time; the second leak point was glued to the corresponding screw for the first maintenance, and a new cover was replaced for the car by the 4S store for the second maintenance.

However, Mr. Hu is still worried that the engine will leak again after the 4S store is repaired, because the probability of repair in this place is relatively low. In this regard, the third-party technician said that if you want to solve, only replace the cover and glue, all in accordance with the manufacturer's standard process to do, as for the problem of low probability of repair does not exist.

The after-sales staff of the 4S store said that from a professional maintenance point of view, maintenance can be simple and simple, after all, the repair is getting worse and worse, rather than saying that it is better and better.

However, the reporter still questioned whether the 4S store had a test run after repairing the car. The after-sales staff also said frankly that there was no test drive after the vehicle was repaired, and it was ineffective to try less, and it was not realistic to try more cars.

Judging from the actual results, the second oil leak of the car after repair occurred only after driving 200-300 kilometers. In this regard, Mr. Hu said that it is no problem to repair it again, but he hopes that if there is a problem after the repair, he can replace the engine.

The after-sales staff also said that if there is a problem after the repair, we will sit down and talk slowly. Mr. Hu's car has an extended warranty, and we will repair it even if the manufacturer does not repair it. As for the request to replace the engine, the after-sales staff said that they could not make a commitment to hypothetical things and could only deal with them in accordance with the relevant provisions of the three guarantees Law.

The Lufeng X7 was once the peak model of Lufeng car sales, with monthly sales of more than 20,000 vehicles at the beginning of the market. Due to the high appearance of the Land Rover X7, which imitates the aurora of the Land Rover and sells at a low price, sales once exploded, but the high imitation is after all high imitation, not original, so in the context of good sales, consumers complain about quality problems, such as gearbox setbacks, unable to shift, shaking, abnormal noise, unable to accelerate and other problems, which not only greatly reduces the driver's driving experience, but also has a lot of safety risks.

Mr. Hu's mood is understandable. After all, there are frequent quality problems in this car after only driving more than 10,000 kilometers, which is not easy for anyone. In fact, as an independent brand, consumers will have a certain stereotype when buying a car, and they are worried that the quality and after-sale are not as good as the joint venture brand, but whether it is an independent brand or a joint venture brand, it is normal to have quality problems, the important thing is how to protect the rights and interests of consumers after problems occur, if there are frequent problems with the car, they will throw the pot to the third package after the problem occurs. So how can consumers support such independent brands? This is also the main reason why Lufeng's sales are so low.

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