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Mr. Zhou from Hangzhou bought a BMW in March this year, but the new car broke down frequently for two months. The 4S store admitted that it was caused by product problems and could not be repaired at present. Mr. Zhou asked to return the car, and the 4S store agreed to return the car but with certain conditions.

In early March this year, Mr. Zhou spent 430000 yuan on a BMW 5-Series hybrid at the BMW 4S store in Yuhang, but the car has been parked in the 4S store since a month ago. Mr. Zhou said that he no longer dared to drive this car.

According to Mr. Zhou, the BMW 5-Series hybrid was picked up on March 4, and the car turned on the engine fault light on March 14, but there was nothing wrong with the car while driving. After something went wrong with the new car, Mr. Zhou sent the car to the 4S store for repair. the 4S store said it needed to upgrade the software, but the same failure occurred again after the software upgrade, and the 4S store still could not eliminate it after several repairs.

At present, the car has run 5451 kilometers, and there have been four problems with the engine turning on the yellow light in the two months since the new car was bought. Until now, this fault has not been eliminated. Mr. Zhou said that he never dared to drive the car again, so he asked the 4S store to return the car, and the 4S store also agreed to return the car, but on one condition.

Mr. Zhou said that the 4S store agreed to return the car, but there was a depreciation fee of more than 10,000 yuan, and he could not accept such a condition, because the failure of the car was not caused by him, but by the quality of the product itself. Therefore, Mr. Zhou did not agree with the 4S store's offer to compensate for the damage.

So, why does the BMW 5-Series engine fault light turn on repeatedly, maintenance so many faults still exist? The general manager of the 4S store said that the yellow light of the engine should be a problem with emissions, and the 4S store also carried out normal maintenance, and even hired a manufacturer's technical staff to directly help Mr. Zhou repair the car, but so far the fault still exists.

4S store admitted that the cause of the failure is caused by product quality problems, the existing technical means are still unable to troubleshoot the fault. In this case, they agreed to return the car, but according to the regulations, Mr. Zhou was required to bear part of the damage because the car had driven more than 5000 kilometers.

According to the Zhejiang version of the automobile three-package law, household cars can be returned and replaced within 60 days or 3000 kilometers from the date of purchase due to product quality problems with engines, transmissions and other major components, and compensate for losses in accordance with the law. However, when Mr. Zhou broke down for the second time, the mileage of the car had already exceeded 3000 kilometers. with reference to the Zhejiang version of the three-package method, Mr. Zhou could not enjoy free refund and replacement of the car, so Mr. Zhou had to bear a depreciation fee of about 16000 yuan.

Mr. Zhou has a different opinion on the view of the 4S store, thinking that the car fault has already occurred within 3000 kilometers, and the 4S store eliminates the trouble code for the car, and the mileage is constantly superimposed in the process, so the mileage beyond the range is intentional by the 4S store.

With regard to the problems encountered by Mr. Zhou, automobile rights experts from the Zhejiang Consumer Protection Commission also suggested that consumers can return and change their cars free of charge with reference to the fact that the same fault has been repaired five times and cannot be repaired. In other words, Mr. Zhou can let the 4S store continue to repair, if the fault still can not be eliminated after the fifth maintenance, Mr. Zhou then put forward the request to return the car, in this case you can return the car for free.

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