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Mr. Ye bought a Mercedes-Benz at the end of May this year, and the delivery was carried out outdoors. Mr. Ye questioned this, but found that the new car was defective in the process of car inspection. Mr. Ye asked for a change to the 4S store, but was told by the 4S store that the price difference needed to be made up.

On May 27th this year, Mr. Ye spent 390800 yuan to order a Mercedes-Benz E300 at a Mercedes-Benz 4S store in Hangzhou. After paying in full, he agreed to pick up the car three days later, but there was a problem when picking up the car.

Mr. Ye said that at that time, the 4S store was delivered outdoors, and the outdoor light was not very good on a rainy day, but Mr. Ye also saw that other customers delivered the car indoors, so he also questioned why the diplomatic car was in the room. Later, Mr. Ye drove the car to the delivery area himself. Mr. Ye said that he worked in other 4S stores and knew the importance of inspection during delivery, and later found a problem in the process of inspection.

When Mr. Ye was inspecting the car, he found that there was a slight scratch on the net, and the length was not small. Mr. Ye made a request to change the car, but the salesperson said that he could not change the car on the grounds that the car was booked in May and it is now June. Mr. Ye needs to make up the price difference if he wants to change, and the price of this car is not available in other 4S stores.

The same model cannot be ordered at the same price in other 4S stores, but Mr. Ye said that the car has been ordered in other 4S stores at exactly the same price, so Mr. Ye believes that Zhongsheng Star Flag 4S store is completely deceiving consumers. Manager Chen, who is in charge of handling the matter, said that at first, they did not do a good job in arranging the delivery outdoors, and the problems on the net should have been caused by the staff when the car was gilded. The follow-up 4S store also offered to compensate Mr. Ye for four times of maintenance and car clothes, worth more than 20,000 yuan. Mr. Ye agreed at that time, and then Mr. Ye's wife said she wanted to return the car.

Manager Chen told the reporter that Mr. Ye and his wife often disagreed, so when getting the information ready for her (Mr. Ye's wife) to sign the formalities, he specially suggested that she discuss it with Mr. Ye again before signing. Later, Mr. Ye said on the phone that he did not want to return the car and wanted to change, but there was no model with the same interior and model in the store at that time. Tell Mr. Ye that the price may fluctuate while waiting for the bus, and if there is any fluctuation, the price difference needs to be borne by Mr. Ye.

This is very surprised. The problem with the new car in the 4S store has led to the failure of normal delivery, so why does Mr. Ye have to bear the price difference when there is a change in the price in the process of changing cars? The manager Chen said that because of the impulse at the end of the month, the price of Mr. Ye was already very low when he bought the car.

When there was a problem with Mr. Ye's car at the agreed price, why did Mr. Ye need to pay more to buy it in the process of changing the car? According to Manager Chen, even if a good contract is signed and only the bright strips are scratched, the corresponding price difference still has to be borne by Mr. Ye.

Mr. Ye also said that the first thing that came to mind at that time was to change cars, but the 4S store told him that he needed to make up for the price difference, so he talked about compensation and return of the car. Now he has ordered the same model in other 4S stores, and he doesn't want to struggle with the 4S store any more. I just want to solve this matter as soon as possible.

Netizens also expressed their thoughts on this matter, some netizens said that the diplomatic car in the room is clearly the routine of the 4S store, fortunately, if you encounter a careless one, you can only suffer a dumb loss, and you should pay special attention to this kind of detail when carrying the car. Some netizens also said that they bought a new car, not even a little bit of dust, not to mention scratches, but consumers had to bear the consequences for the problems caused by themselves. The logic of the 4S store is really touching.

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