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Under normal circumstances, in the case of a car that has been in use for a long time, especially those that have been used for more than 10 years, the car is prone to such problems, but the quality problems are also common soon after the new car is bought, such as the owner below.

Zhuji's Ms. He told the media that in April this year, she spent 360,000 yuan to buy Audi A6L at Zhuji Huiao Audi 4S store. At present, she drives less than 2000 kilometers. According to Ms. He, this car is bought for her daughter, two days ago suddenly received a call from her daughter saying that the generator fault light alarm.

Ms. He said that on the evening of June 7, her daughter drove back, driving almost a kilometer away from home when the fault light suddenly lit up, indicating that the power system failure, at that time the car was still able to drive normally. When the car drove home, the engine trouble light came on immediately.

The next day, Ms. He contacted the 4S shop to do an inspection, opened the hood after Ms. He was shocked, Ms. He found that the belt in the car had broken, presented tear shape, broken like "noodles".

Ms. He said, the generator to move, this belt is bound to play a certain role. The belt suddenly broke. If the car happened to be driving at a high speed, what would happen if it suddenly stopped?

Under normal circumstances, there are five grooves engaged with the gear, but the belt on Ms. He's car is badly worn and there is wire drawing, leaving only one groove at the narrowest place. Ms. He said that although she did not understand the car, but the belt appeared such a situation must be a big deal.

So what does this belt do? Why does this happen when a new car is less than 2000 kilometers away? To this, the person in charge of 4S shop gives the following reply. Zhuji Huiao Audi 4S store marketing manager said that this belt is a generator belt, the generator belt is mainly for generators, mainly for vehicles and batteries to provide electricity. No reply can be given as to why the belt suffered such severe losses, as no tests have been carried out at present.

The marketing manager said that if the owner can ask the 4S shop to do a comprehensive maintenance inspection of the vehicle, the question can be answered by finding the question. However, Ms. He said that her current requirement is not maintenance, the owner of such a situation certainly dare not drive any more, the current requirement is to return the car.

For Ms. He's request, the marketing manager said that it temporarily does not meet the requirements of the three guarantees method to return the car, if Ms. He wants to return the car, need to bear a certain depreciation expense, of course, 4S shop will also bear a part, as for the amount of depreciation expenses need to be decided after negotiation between both parties.

Finally, the 4S shop said that it could change the car for Ms. He, and was willing to bear part of the depreciation cost, and would negotiate with Ms. He on the related issues of subsequent return and replacement. It is understood that most of the generator belt tears are caused by belt aging after a certain number of years of use. It is rare for such a situation to occur less than 2000 kilometers like Ms. He. Basically, artificial operation can not be ruled out. The main reason is caused by quality problems.

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