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Some netizens revealed that the owners of CX-4 cars in Beilun District, Zhejiang Province, went to the distribution store to pull banners to protect their rights, because the abnormal noise of the new car was serious and could not be solved, so they had no choice but to go to the distribution store to protect their rights. Judging from the pictures of the revelations, the banner posted on the body of the Mazda CX-4 read, "the new Mazda car is noisy and asked me to take it apart and repair it. The problem cannot be solved."

FAW Mazda's Atz, CX-4 have a large number of complaints about the protection of rights, abnormal noise problems have skyrocketed, so far no official statement has been issued to resolve this. The netizen said that it is recommended not to buy any model of FAW Mazda, not only because the car is highly probable, but also because the manufacturer is not responsible for it.

According to the data from the car quality Network, over the past month, the number of complaints against CX-4 of FAW Mazda has risen sharply, and has been squeezed into the top 10 of the list. if the problem of abnormal noise continues to be unresolved, the number of complaints of CX-4 will continue to grow.

Mazda CX-4 mainly has four major problems: abnormal body noise, abnormal noise inside the car, abnormal noise in the center console and abnormal window. According to the relevant complaints from car owners, the problem of abnormal noise exists for a long time, but because it can not be effectively solved, it can only attract official attention through exposure complaints, resulting in a concentrated outbreak of related complaints in a short time.

A 2020 CX-4 blue sky dynamic version of the car owner through the video to restore the existing problems, according to the owner described, "the new car about 2000 kilometers when the skylight noise, and then wait for 4000 kilometers to the first maintenance noise, after the skylight position does not ring, the left and right back row position begins to ring, running co-driver A pillar begins to ring, and then the back row starts to ring." After going to the 4S store for the second maintenance on June 7, the car was left for three days to try, but it was not solved. "

Another owner of the leading version of the 2020 CX-4 Blue Sky complained that "the FAW Mazda CX-4 has abnormal noise in many places. While the vehicle is driving, the vehicle A, B, C columns and skylights have a'da 'sound, which is less or no sound on the smoother road surface, and the sound is obvious on the cement road and the slightly bumpy road. The steering wheel sometimes appears the abnormal sound of friction, which does not happen very often. "

In addition, through the Mazda CX-4 post bar, we learned that the discussion in the post bar is basically related to the abnormal sound of CX-4. One netizen said, "I've already paid a deposit. I've heard you all say that the noise is serious. Can you still pick up the car? is there any way to refund the deposit?" another netizen said, "it's not that serious. Atz is a little louder, and the CX4 is a little better. In fact, when you open the window above 80, the noise of the tire is much louder than the noise."

In fact, Mazda is not the only model with abnormal noise, Mazda 3 Oncella also has abnormal noise, while another more serious model is FAW Mazda Atz.

According to the above complaint list, during the same period, the number of complaints against Mazda CX-4 was 90, Mazda 3 Oncella was 75, while Mazda Atez had 472 complaints, far exceeding the second 252, and has been at the top of the automobile complaints list for many months.

At the beginning of this month, due to the appearance of the new car body and many abnormal noises in the car, car owners in many places across the country collectively safeguarded their rights. It is understood that the problems of Atez are more or less the same as those of CX-4, including the abnormal noise of central control, AB column, skylight and trunk.

Strictly speaking, the abnormal noise in the car body and interior is not a serious quality problem, but it will seriously affect the driving experience of car owners, and there is also a certain threat to the driving safety of car owners. The problem of abnormal noise will appear in many models, with the growth of the service life, there is a high probability of abnormal noise in the car body and inside the car, but the problem of "new car abnormal noise" and "regular" abnormal noise on a large scale like Mazda is still very rare. For consumers, abnormal noise has become a "common problem" of Mazda, and this problem has also become one of the criteria for consumers to select and buy Mazda.

The quality of products, especially automotive products, is closely related to the personal safety of consumers, and Mazda has been developing for a long time in China, but Mazda has lost its brand reputation to the "Japanese three Musketeers". When there are product quality problems, we should seriously reflect, find out the causes of the problems, and give clear and effective solutions to eliminate users' problems in using cars.

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