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Last month, Mr. Li from Danzhou spent more than 500,000 yuan on a BMW. It was a good thing to pick up the car, but Mr. Li was not happy at all because there was something wrong with the new car only 10 days after driving, and the service attitude of the 4S store was even more unbearable.

On May 20, Mr. Li bought a BMW 530Li from Hainan Baoyue Automobile 4S Store. On May 30, when Mr. Li was about to drive outside to run errands, something unusual happened to BMW.

Mr. Li said that in the course of driving, the car suddenly had an automatic speed limit and kept stepping on the throttle, but the speed was no more than 10 kilometers per hour. During this period, the car also experienced body jitter. He used the condition detection function of the car to detect it. The results showed that the speed limiter was malfunctioning, the driving stability control system was limited, and the transmission power had been reduced. Worried about the condition of the car, Mr. Li called a tow truck to tow the car back to the 4S store for repair.

The failure of the BMW still exists, and the reporter also experienced it. It is not difficult to find that the car makes a slight noise after starting, and the body also wobbles slightly. During this period, no matter how to step on the throttle, the speed of the car can never exceed 10 kilometers per hour, and it can only drive at such a low speed. The problems shown by the vehicle condition detection system have not been eliminated.

Mr. Li said that the car had only been driven for 10 days, and after something went wrong, he asked the 4S store to find out why, but the 4S store had not given a clear explanation. According to the 4S store, as long as the faulty parts are replaced, but Mr. Li does not agree with this practice, the reason for this situation of the new car must be found out, it is good to drive in the urban area, if it is life-threatening on the highway.

In order to verify the situation, the reporter came to the 4S store. The staff said that there was indeed something wrong with Mr. Li's car, but as to what was the cause of the failure, an answer could not be given until the relevant personnel came back from a business trip.

Mr. Li said that the reply from the 4S store was to help him fix the car, but did not say anything about the specific cause of the failure. He is worried that if he can't even figure out the reason, what will he do next time such a failure occurs?

How could there be such a failure in a BMW that has been driving for 10 days? 4S store marketing manager said that the reason for the speed limit and other problems is due to the failure of the vehicle engine control module. But as for how the failure occurred, it is not very clear here.

Is the cause of the failure a quality problem or a problem in the operation process? 4S store marketing manager said that there is this problem, but as to how the problem, I am not very clear.

If the fault occurs, shouldn't we make an in-depth investigation or identification of the cause of the fault? The 4S store marketing manager said that it is equivalent to saying that the device is broken and does not work, so we can just replace a new device.

So how to deal with Mr. Li's vehicle failure? The 4S store marketing manager said that according to the national three-guarantee law, we can not meet the requirements for the return and replacement of the car for the time being, and we can solve the problem by replacing spare parts. at the same time, in view of the trouble caused to Mr. Li this time, we are willing to extend the guarantee of Mr. Li's whole car or the replacement parts.

However, Mr. Li does not approve of such a solution. Mr. Li said, of course, it is possible to replace parts, and the reason must be figured out. I am very worried about this, and I dare not drive this car.

The reporter reported the situation to the market supervision and management department, and law enforcement officials said that next they would go to the 4S store for verification, and according to the car three-guarantee method, to see whether the failure of Mr. Li's vehicle meets the conditions for returning and replacing the car, and then do further treatment.

The quality of automobile products is related to the driving safety of consumers, and there is no room for carelessness. Everyone knows that the failure of parts and components can solve the problem by replacing parts, but it is not enough to solve the problem. The reasons behind the problem also need to be investigated deeply, so as to solve the crux of the problem. If only through the replacement of parts on peace, how to ensure the quality of automotive products.

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