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FAW Mazda's Atz and CX-4 models broke out, and many car owners complained online that there were problems such as abnormal noise in the center console and AB pillar in the new car, which greatly affected the driving experience. With the increasing number of complaints from car owners, there was also a situation of safeguarding the rights of Mazda owners.

Due to the failure of manufacturers and 4S stores to completely solve the problem of abnormal noise of new cars, the problem of abnormal noise of FAW Mazda continues to ferment online. In response to this matter, the relevant person in charge of Mazda's China Brand Department told the media, "on issues related to Atez, FAW Mazda has contacted the car owner for information understanding and docking." The technical team is also conducting problem research. Please rest assured that FAW Mazda will give priority to car owners and treat this matter in a responsible manner. "

According to the official statistics of the domestic complaint platform, the number of complaints against FAW Mazda Atez models has reached 668 since May, far exceeding the 254 cases in second place, and has been at the top of the list of automobile complaints for many months in a row.

Atez mainly has four major problems: abnormal noise in the car body (A\ B column), abnormal noise in the car, abnormal noise in the center console, and abnormal noise in the skylight. The abnormal noise broke out almost in a short period of time, which in the eyes of car owners is a "common fault" of the car. As the problem of abnormal noise has not been effectively resolved for the time being, the number of complaints from Atz owners is still soaring.

It is worth noting that the CX-4, another model under FAW Mazda, also broke out the abnormal noise of new cars. The list of car owners' complaints shows that Mazda CX-4 ranks eighth, with 141 complaints so far in May. The problems with the car are almost similar to those of Atez.

In early June, it was exposed that the owners of the 2020 Atez car collectively protected their rights because of the abnormal noise in the new car body and in many places in the car, which could not be solved all the time, and car owners from many places across the country jointly issued a video of safeguarding their rights. Car owners complained that problems such as central control noise, AB column noise, skylight noise and trunk noise appeared soon after the new car was bought and driven, which could not be solved after going to the 4S store for maintenance many times. FAW Mazda manufacturers have not given an effective solution so far. In desperation, the owners of Atez cars in many places across the country chose to protect their rights, and consumers were advised to be cautious in the video. They also hope that this move can attract the attention of FAW Mazda manufacturers and give car owners a satisfactory solution as soon as possible.

One of the owners of the Atez 2.5L Blue Sky Sports Edition complained online: "the abnormal noise on both sides of the B-pillar is serious, the central control and the abnormal noise of the car body are slight, and the abnormal noise is annoying, which seriously affects the safety of driving."

Mazda is a niche brand in the Chinese market, and highly publicizes value marketing. It is very confident in its own technology and brand value, so it is favored by some consumers. From the sales point of view, FAW Mazda also ushered in the trend of recovery. In May, FAW Mazda sold 10280 vehicles, up 67% from a year earlier, and sales increased for four consecutive months, bringing the cumulative sales from January to May to 31457.

With the emergence of the problem of abnormal noise of new cars, it will also shake some consumers' trust in the manufacturing quality of FAW Mazda vehicles. Strictly speaking, abnormal noise in the car and AB column do not involve the quality of the vehicle, but it will seriously affect the driving experience of the driver.

At present, the sudden increase in complaints and the emergence of car owners' rights protection have attracted the attention of FAW Mazda officials, hoping that manufacturers can give a clear and effective solution as soon as possible.

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