AutoBeta(AutoBeta.net)06/21 Report--

"Why doesn't the new car have a white dust cover, while all other cars have it?" it was mentioned by a consumer who bought a new Volkswagen Golf a few days ago. Not only that, the new car not only does not have a dust cover, but also shows handprints in the car.

On June 10th, Ms. Liu from Hangzhou bought a brand new Volkswagen Golf at Zhejiang Baiteng Automobile Co., Ltd., totaling more than 130000. Ms. Liu said that after buying a car at that time, there was a little doubt about the new car. He found that the front engine cover of the new car he bought did not have a dust cover, and the front license plate was affixed with a famous plate with the word "Golf". However, the staff in the store have put the name plate in the trunk, and its listing position still has residual imprints. Not paying attention to the problem, Ms. Liu drove the car home.

The next day, when Ms. Liu drove back to the store to apply for a license plate, she found that the same cars purchased by other consumers had a front cover and a dust cover, and asked the staff in the store. Knowing that the result was that the salesperson had torn it up for Ms. Liu before the car was delivered, he was skeptical about driving the car back.

But when I was driving, I found that there were finger prints inside the roof of my car, and I opened the hood and found that there was wear and tear in the charging position of the car in front of me, so I suspected the car and thought it might be an exhibition car. In addition, we learned that the new car parked inside the 4S store has not only a white dust cover, but also a dust cover inside the vehicle.

As to whether Ms. Liu's new car is an exhibition car, the person in charge of the store said that it had not been exhibited, but could not provide proof of whether it was an exhibition car. As for the traces of the interior of the vehicle and the battery, the person in charge said that it may be caused by the negligence of the master when carrying out PDI testing, or it may be caused by the transportation process of the manufacturer. As for the dust cover of the vehicle, the sales staff in the store removed it before handing over the car. But for the vehicle name plate for the existence of offset printing, the store staff can not explain.

In order to ease Ms. Liu's doubts, the store staff also made corresponding compensation, including free replacement of leather seats, major maintenance and 2000 yuan in cash compensation.

For this encounter, it was questioned by many netizens, and caused many netizens to comment.

As a matter of fact, when 4S sells cars, as long as consumers are informed of whether the vehicles provided are exhibition cars, and some compensation can be accepted by some consumers, there is no need to conceal them from customers. otherwise, it will also allow consumers to protect their rights by concealing consumption.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat