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Zero-running car is a brand new domestic car brand, and the first car was delivered in the middle of last year, but recently, some consumers reported that it ordered a zero-running new energy vehicle in April 2019, with a price of 110000, and paid a deposit of 9900 yuan in advance. however, more than a year has passed, and the car has not been mentioned yet.

Mr. Zhu of Hangzhou told the media that as the marketing advertisement of the zero-running car was relatively good, it also looked like a "sports car" and the price was cheap, so he decided to buy the car at that time and paid a deposit of 9900 yuan through the official app, and the remaining 100000 yuan was settled when the car was delivered.

Mr. Zhu said that at that time, the marketing advertisement said that the delivery of the new car at the end of June was later postponed to July 15, but it still could not be delivered, and the deadline was postponed to October 15, and the zero-running car was overdue many times. More than a year has passed, but Mr. Zhu still hasn't seen the car he ordered.

According to an electronic car purchase agreement provided by Mr. Zhu, there is no specific delivery time limit, only that zero running will notify users in advance before delivery.

Through understanding, zero-running cars said it was due to "insufficient production capacity." Su, a manager of the Binjiang Zero car store in Hangzhou, said, "as Mr. Zhu ordered the car relatively late and lined up to more than 3000, due to the climbing of the production capacity at that time, he failed to deliver it to Mr. Zhu in time, and there was another epidemic this year. So the production capacity is still recovering. At present, it is not Mr. Zhu's turn to schedule this car. " Su store manager admitted that due to the shortage of supply, the car purchase contract also clearly informed customers that the actual delivery time shall prevail.

According to the agreement, consumers can apply for a deposit refund of one to one, about 20,000 yuan, but Mr. Zhu disagrees and still insists on picking up the car.

In fact, since the launch of S01, the first model of zero-running car, it has also encountered the incident of safeguarding the rights of car owners. In April this year, a zero-running S01 owner who had been carrying the car for eight months reported that the car could not achieve some officially advertised driving assistance functions, including adaptive cruising, low-speed following, lane maintenance, automatic braking, front collision warning, and so on. These auxiliary driving functions are still not available to car owners. Officials responded that these functions will be implemented through OTA push in the future, but because these features are still under security testing, the exact push time of the new system is unknown.

In addition, because of the belief that zero-running cars are "fraudulent, false propaganda and fraudulent", the owners of zero-running S01 finally choose to protect their rights collectively. The first batch of zero-running car owners jointly sent an open letter to Zhejiang Zero running Technology Co., Ltd., it is said that more than 200 zero-running car owners summarized the problems that occurred in the course of using the car for less than half a year, including braking system failure, engine system failure, power system failure and so on. Car owners hope that the vehicle problem can be solved, and zero-running cars can give a written reply as soon as possible.

In response to the vehicle failure problems reported by users, Zero car officials said that the vehicle will be replaced or repaired in strict accordance with the requirements of the national three-guarantee laws and regulations, and Zero running will provide users with transportation services in accordance with the provisions of the three-package Law during maintenance.

For the first time in the field of automobile manufacturing, many new power brands have problems such as immature products and management loopholes, which hit not only the brand but also the users. The problem is constantly exposed, can the zero-running car still go far?

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