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Ms. Zheng told the media that her BMW changed its headlights in an accident last year, but it took only half a year to break the headlamp fixing bracket, which is suspected to be a common fault of the BMW.

Ms. Zheng's BMW X1 has been bought for five years and has run more than 40,000 kilometers. A few days ago, Ms. Zheng inadvertently found that the brackets around the headlights were all broken. It can be seen that the plastic parts that fix the headlamps are broken. Each headlamp is fixed by two brackets, and all four brackets are broken. According to Ms. Zheng, the BMW X1 had a rear-end collision at the end of last year, when the headlights were changed at the 4S store. The headlamp bracket was broken, and Ms. Zheng questioned that the 4S store received money but did not replace the parts.

In this regard, the 4S store explained that it must have replaced the brand-new headlights at that time, and as to why the fixed bracket was broken after 5 months, the 4S store did not have a positive explanation, but only indicated that it was willing to repair it for Ms. Zheng for free. The way of maintenance is to re-fix it with a piece of iron where the fixed bracket is broken, but in Ms. Zheng's view, this technique is "patching". Ms. Zheng said, "the price of one headlamp is more than 9000 yuan, and the sum of the two headlamps is nearly 20, 000 yuan. It only took five months. How can you accept this practice?"

So can the 4S store change the headlights for Ms. Zheng for free? Hangzhou Baorong BMW 4S store marketing manager said that did not meet the replacement assembly technical standards, the manufacturer's standard maintenance process is also made of the headlamp reinforcement kit.

According to online inquiries, many 2014, 2015 BMW X1 have fixed bracket fracture, and the manufacturer's response strategy is "iron patch." Ms. Zheng said that the structure of the iron sheet was specially customized for the car. If it was not customized or the situation was not known in advance, how could the manufacturer take out the iron sheet in a short time and it was the original factory. Therefore, Ms. Zheng suspected that the fracture of the headlight bracket was a common fault of this car, and manufacturers invented this kind of maintenance in order to muddle through.

Experts from Zhejiang Automotive Consumer Protection Commission said: if the life of the headlamp is shorter than that of the whole vehicle without being hit, it shows that there are defects in the design and manufacture of the whole car factory, and if it is confirmed to be a defect in the design and manufacturing process, the car manufacturer must recall. However, for large parts such as automobile headlamps, the cost of recall is particularly high, and many manufacturers cannot afford or bear this cost, so they will adopt a change of direction to recall, such as "patching", in order to reduce costs.

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