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Problems such as stuttering and shaking seem to be a common situation for Volkswagen Group models, but such problems for new cars are obviously unacceptable to consumers. A few days ago, an Audi A6L owner bought a new car before the door felt strange, looking for 4S shop rights protection but said only repair not change.

On June 24, Mr. Li of Sichuan bought an Audi A6L sedan in Chengdu New Element Audi 4S Store. Unexpectedly, the vehicle was found to have problems soon after it was opened. Mr. Li said that his vehicle had not yet driven the door of 4S shop, the car had abnormal noise problem, at that time the vehicle from the fourth gear down to the third gear, there will be creaking sound.

He had thought that because it was a new car, the vehicle was still in the running-in period, so he drove it home. However, it was later discovered that the vehicle had setbacks and shaking. So I went back to Guang 'an New Element Audi 4S Store for vehicle inspection and found that the clutch had failed and needed to be replaced.

For the new car failure to remove the gearbox, replace the clutch, this let Mr. Li can not accept, after all, after considering the maintenance of the car also do not know whether there will be quality problems. In response, Mr. Li said he was unwilling to solve the problem through maintenance. He asked for a new car or a refund, but the 4S shop refused to promise only vehicle repair.

In response to this matter, Audi 4S shop staff also admitted that Mr. Li bought the vehicle did have clutch failure, need to replace. However, for the situation encountered by the vehicle, the store staff also said that they would repair it as soon as possible and organize the performance maintenance of accessories as soon as possible. But for Mr. Li proposed to change or return the car, 4S shop staff said, They are also very difficult to accept. It is understood that the replacement of the new clutch price in more than 10,000 yuan, will be funded by 4S shop replacement.

As both parties have been unable to reach an agreement on whether to repair or return the car, both parties are still negotiating as of press time.

In fact, there are many cases on the third-party complaint platform for vehicles like Mr. Li, among which there are many engine shaking, abnormal gearbox noise and engine crash on the new A6L.

In this regard, some netizens said that this situation is common in Volkswagen and Audi models.

Although the above-mentioned situation of vehicles will exist in German models, it is obviously difficult for consumers to accept that such a situation will occur for new cars. However, some netizens said that because of the provisions of the domestic three guarantees law, the vehicle did not meet the replacement requirements.

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