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The inside story of the dealer assessment of a car company: the flight inspector exposed that he had accepted bribes, and the 4S store got high marks for good treatment fees.

2024-11-24 Update From: AutoBeta autobeta NAV: AutoBeta > News >

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AutoBeta(AutoBeta.net)06/27 Report--

Appointed by the company, the person who served as a flight inspector at SAIC GM's Buick and Cadillac 4S stores revealed to the media that he had taken bribes during the flight inspection and pointed out the inside story during the flight inspection of the 4S store.

According to the source, their executive team has 11 people, appointed by Ningbo Sicheng Enterprise Consulting Management Co., Ltd in 2019, and began to serve as the flight inspector of SAIC GM Buick and Cadillac 4S store. the main work is to go to the 4S store for "covert visits" to check the hardware, service process, test drive, and document management materials in the store, which are related to the star rating of the 4S store and the manufacturer's rebate.

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According to them, in order to ensure the objectivity and impartiality of the flight inspection, SAIC GM appointed a third-party company to conduct the flight inspection, and finally selected Ningbo Sicheng in 2019, and this task also fell to them. According to the agreement, each flight inspection of a 4S store, the executive team will receive 450 yuan.

In addition to the work compensation, the executive team has another "grey income". The source said that during the flight inspection process, the company will disclose the fraudulent methods of the flight inspection information in advance and ventilate with the 4S store in advance, these fees generally range from 50 to 3000 yuan, and then designate the personnel to accept the flight inspection, thus collecting bribes from the 4S store. And 4S stores will be happy to give good treatment fees in order to get high scores.

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Most of the fees collected from 4S stores are collected in cash for fear of leaving evidence, and will then be transferred to managers of Ningbo Sicheng through Wechat, 75 per cent of which will be handed over to Ningbo Sicheng, the source said. the rest will be redistributed by the company. Their executive team conducted a total of 399 SAIC GM brand 4S stores in 2019, and the cumulative amount of bribes was as high as more than 100,000 yuan.

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The team of the whistleblowers is worried that the consequences could be serious if something goes wrong. At the end of 2019, their flight inspection enforcement team was repeatedly complained and reported by 4S stores as a result of asking for good fees during the flight inspection process. However, the person in charge of the company repeatedly asked the flight inspection enforcement team to strictly observe the discipline of the company and charge the 4S store a good fee in accordance with the established process.

Therefore, the flight inspection team decided to expose this behavior of Ningbo Sicheng Company to the public, report the company's behavior of asking for good treatment fees under its real name, and collect evidence to go to the market regulatory department of the company's jurisdiction to make a real-name report.

In response to this matter, Mr. Tao, head of Ningbo Sicheng Enterprise Consulting Management Co., Ltd., said that it was purely their personal behavior, and the whistleblower was severely punished and heavily fined by the company because of the existence of asking for good fees. As a result, they held a grudge, so they made false accusations against the company in order to denigrate the company's reputation and destroy the company's good image in the eyes of customers.

Detailed process poke video (Zhejiang Jingshi)

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