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In June this year, Mr. Xia bought a Volkswagen in Huzhou, and the two headlights fogged that night. Mr. Xia later learned that the car had been repaired before he got it.

On June 5, Mr. Xia spent 140000 yuan on a Volkswagen golf car in Huzhou Changyun Automobile sales and Service Co., Ltd. on June 12, Mr. Xia drove the car home after going through the formalities, and found that the two headlights of the car were foggy that night. Mr. Xia immediately contacted the sales manager of the 4S store; after checking the headlights in the 4S store on June 13, Mr. Xia asked Mr. Xia to go back and observe. From June 14 to 17, the problem of fog on headlights still exists on rainy or sunny days.

Mr. Xia said that he asked a knowledgeable friend to help check it, who thought that some parts of the car had been moved. According to the description of friends, the front protection details, engine room, front fender butt bumper position are very rough, there are shell and flying paint.

After that, Mr. Xia contacted the 4S store, and the 4S store said it would take photos and give feedback to the manufacturer. On June 22, Mr. Xia received feedback from the 4S store.

4S store sales manager said that the manufacturer replied to do repairs on the bumper and headlights (did not check the car before delivery? With so many cars coming, it is impossible to detect every car. (isn't there a delivery process for the customer before delivery? (you can't see it on the paint surface. "

Mr. Xia said that if the headlights are foggy, it may be a hidden problem, and it may be understandable to find it in time, but the paint problem is a very obvious problem, and the 4S store has not found it. Mr. Xia also pointed out that so far, the 4S store has not produced the relevant e-mail or qualification materials about the feedback from the manufacturers, and can not believe the statement of the 4S store.

For Mr. Xia's proposal that he did not receive the relevant feedback documents, the sales manager said, "Volkswagen feedback is through the phone, through the need for relevant proof, can be obtained through formal channels."

In addition, Mr. Xia also said that the test will be carried out before delivery, and the customer needs to sign the test form, but the 4S store did not give it to him. In this regard, the sales manager said that what is wrong with the delivery process and whether it has been signed or not, we need to know.

The 4S store put forward a compensation plan twice, the first time was to help Mr. Xia repair the car, and then a few thousand yuan, and the second time was a compensation of 5,000 yuan, Mr. Xia did not accept it, because Mr. Xia thought the car he bought was a repaired second-hand car.

The sales manager said that at present, the 4S store is still communicating with the manufacturer, and will inform Mr. Xia if there is any reply. However, Mr. Xia said he could no longer wait, and he once again reflected the situation to the customer service of FAW-Volkswagen.

FAW-Volkswagen customer service said that the relevant situation will truthfully record feedback and communicate with the person in charge of the store as soon as possible. Mr. Xia said that he could not accept such sales, and then considered taking legal measures to resolve the matter.

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