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For luxury brands, Lexus has been known as one of the models with a low failure rate, and quality control has also been praised. However, a Lexus owner in Hefei, Anhui Province, was troubled by the spontaneous combustion of a new car that had been in use for less than a month, and even had no way to protect his rights.

Recently, some netizens broke the news that in front of Hefei Weiqian Lexus store, parked a Lexus ES model carried by trailer, and all kinds of rights banners were pasted around the body, reading "Lexus buys one less car and harms one consumer","Buy a new car 23 days spontaneous combustion nowhere to protect rights" and so on.

It is understood that this is Hefei Mr. Zhou on April 10 this year in Hefei Weiqian Lexus 4S shop bought a Lexus es200. Unexpectedly, only 23 days after driving, the vehicle spontaneously ignited at 02:10 a.m. on May 2, and the vehicle was burned beyond recognition within a few minutes.

According to the photos provided, after the spontaneous combustion of the vehicle was extinguished, it did not suffer much damage from the outer shell, but the interior of the vehicle had been completely burned, and the front center control to the rear seats of the vehicle were burned to pieces.

So Mr. Zhou also carried out alarm treatment, in the fire brigade came to deal with, the fire department issued a certificate: found that the vehicle is spontaneous combustion, non-artificial arson.

According to Mr. Zhou, the vehicle did not add anything outside when he bought it back, only an electric tailgate and 360 images were installed in the 4S shop. It was then forced to install in the shop, otherwise the vehicle would not be sold. When things happened, Lexus manufacturers and 4S stores never gave a solution.

In addition, there is news that Mr. Zhou to traffic 908 for help, when the reporter contacted Hefei Weiqian Lexus 4S shop, a Wang surname after-sales staff arrogant reply surprised: "What do you want to know, do I need to tell you?" You have no evidence for spontaneous combustion. Why do you ask me if your family spontaneously combusted? How do you expect me to answer you?"

Then the reporter also contacted Lexus China and got the reply: "We will record the feedback, but if anyone contacts this, we really can't promise."

In this regard, in all kinds of rights protection failed helpless, Mr. Zhou can only buy the vehicle pull up the banner to Hefei Weiqian Lexus store door for rights protection. As of the deadline, Lexus has not yet made relevant explanations.

Self-ignition of a new car within less than a month is unacceptable to any consumer. If no vehicle modification has been carried out as Mr. Zhou said, only some accessories are installed in the officially authorized 4S shop, which undoubtedly has certain responsibility for the manufacturer. After all, spontaneous combustion of the vehicle may involve the quality problem of the vehicle itself, or it may be that there are hidden dangers in the configuration installed in the 4S shop.

Of course, no matter who the reason is, I hope that 4S and manufacturers can give the owner a reasonable explanation as soon as possible, or have a proper handling result, which also reflects the luxury quality of Lexus brand.

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