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According to the preview information of the CCTV program, the March 15 gala in 2020 will be broadcast at 8pm on July 16. The annual March 15 party is seen as a nightmare for various industries, with some industry insider, consumer fraud and consumer rights violations being pushed to the front of the curtain and exposed across the country. According to the hot events of consumers on car brands in the past year, take an inventory of the brands that are most likely to "win".

Large-scale recall of illegal charging / engine flameout failure in Honda 4S store

In May, it was revealed that the Dongfeng Honda 4S store in Bozhou, Anhui Province had illegally charged a renewal deposit, which triggered a heated discussion among netizens online and quickly went viral. It is understood that Mr. Bian bought a car at the Dongyuan Dongfeng Honda 4S store in Bozhou City in June 2019. The staff of the 4S store collected a 1000 yuan renewal deposit from Mr. Bian. Mr. Bian refused to renew the insurance in the store, and the 4S store refused to refund the deposit. Mr. Bian reflected the matter to a radio station in Zhejiang, and the radio host called the Bozhou Dongfeng Honda 4S store and the manufacturer, and finally helped Mr. Bian get back the deposit.

The 4S store responded that the behavior violated the requirements of the relevant measures, and that individual staff members had serious attitude problems in the process of receiving customer complaints and media supervision, and had dismissed the staff involved and apologized to the media.

In fact, this kind of behavior of 4S store has gradually become the "hidden rule" of the industry. Some netizens said, "if you don't charge a deposit or a handling fee, can you sell your car at a loss?" some netizens said, "this situation is common all over the country, and there is a lack of effective supervision." some netizens think that "the position is different, the point of view is different."

Dongfeng Honda 4S store illegally collecting renewal deposit is one of the hot events in society, which is the "industry rule" in terms of 4S store, but in terms of regulations and consumers, 4S store obviously violates the rules, which is also the reason why 4S store is unreasonable in this matter and finally apologizes to the public.

Another hot issue is that Honda has issued a massive recall in China due to the hidden danger of engine flameout.

On May 29th, Guangzhou Auto Honda and Dongfeng Honda filed a recall plan with the State Market Supervision Administration, and the two car companies recalled a total of 774800 vehicles. Guangzhou Auto Honda and Dongfeng Honda involve 396149 and 378625 vehicles respectively, and the recalled models cover almost all domestic models, including Fengfan, Guandao, colorful Zhi, Feido, Lingpai, Accord, Gori, Jade, Civic, INSPIRE, XR-V, CR-V, UR-V and other series of models, all due to the hidden danger of engine flameout while driving, for which Honda will replace the improved fuel pump free of charge for the models within the scope of the recall.

For the Honda brand, recalls appear to have soared in recent years, including several outbreaks of engine power output problems. Prior to the outbreak of Honda Accord "stall door", driving engine misfire, resulting in vehicle acceleration restrictions, and so on, Honda investigation revealed that the reason is the air velocity design problem at the exit of the engine intercooler.

Toyota engine oil increase / oil emulsification

In March this year, a car owner exposed online that there was an increase / emulsification of oil in the 2020 RAV4 launch, and uploaded relevant pictures and videos online, causing heated discussion among netizens and attention of Toyota owners, followed by several Toyota owners who seconded the increase / emulsification of oil in their cars.

It is understood that Toyota oil emulsification / oil increase is mainly concentrated in Camry, Asian Dragon and RAV4 Rongfang three models, of which Camry is the most serious. Camry topped the March list of car complaints with 410 complaints, followed by Asian Dragon and RAV4 with 270and 145respectively.

In response to the Toyota oil emulsification / oil increase incident, the relevant Toyota official in China responded on March 15 that "the car owner said that it reflects a general phenomenon that occurs during the use of the engine and will not affect the lubrication performance of the engine oil." it won't affect the performance of the engine. We do not think that the above phenomenon is a quality problem. "

Judging from Toyota China's response, Toyota does not deny the phenomenon of increased / emulsified oil in several models, but Toyota China denies the damage to engines and oil caused by this phenomenon. Obviously, such a response is difficult to convince consumers.

Many models of Mazda fall into the "strange door".

The problem of abnormal noise in Mazda is no longer a matter of one or two days. Since April this year, Mazda's complaint volume began to dominate the list, and Mazda's complaint volume continued to occupy the highland in June this year.

According to the data, in June this year, Mazda had three models on the list of complaints, namely, Atz, CX-4 and Oncella, and the problems of these three models were all caused by abnormal noise, including central control noise, AB column noise, skylight noise and trunk noise.

The most serious of these is the Atz model, which received 131, 383 and 299 complaints from April to June, respectively, far from the number of complaints from other models. Some car owners said, "where Atz can make a strange noise," while the car owner jokingly called Attez "Art squeak".

In response to the large number of complaints, the relevant person in charge of Mazda's China Brand Department told the media, "on issues related to Atez, FAW Mazda has contacted the car owners to understand and dock." The technical team is also conducting problem research. Please rest assured that FAW Mazda will give priority to car owners and treat this matter in a responsible manner. "

In fact, the abnormal noise in the body and inside the car is not a very serious quality problem, but it will greatly affect the driving experience of car owners, and there is also a certain threat to the driving safety of car owners. In the impression of consumers, abnormal noise has become a "common problem" in Mazda, and this problem will affect consumers' demand for cars to a great extent.

Frequent quality defect recalls of Mercedes-Benz

Mercedes-Benz, as a luxury brand, is constantly hot, leading other luxury brands in China on the one hand and a popular brand in defect recall on the other.

In the first half of 2020 alone, Mercedes-Benz has launched as many as 13 recalls in China, covering all the main models of the Mercedes-Benz brand, involving 800000 vehicles. Defects include low-level errors such as improper wiring of wire harness, seat belt buckle that may not meet the requirements, installation of airbag warning labels in incorrect countries, and installation of missized brakes. It includes some major problems, such as oil leakage of engine, fracture risk of shock absorber and so on. Mercedes-Benz has frequent quality problems and has been frequently recalled by netizens as the "king of defects" in China.

Although car defects are inevitable, few recall plans have been issued on such a large scale as Mercedes-Benz. Due to the persistence of problems such as production process, design defects and substandard suppliers, it is hard to believe that such problems happen to a century-old luxury brand.

According to the information, every March 15 party is working hard to safeguard the rights and interests of consumers, standardize the market economic order, and improve laws and regulations. The party has always been committed to the value pursuit of promoting the construction of the rule of law and safeguarding rights according to law, advocating that under the sunshine of the rule of law, consumers will safeguard their legitimate rights and interests in a more dignified manner, and operators will participate in competition in a more honest and trustworthy manner. regulators have laws to abide by, enforce the law strictly, and faithfully maintain the order of the market economy.

The party is usually broadcast live on CCTV Comprehensive Channel and CCTV Finance Channel at about 20:00 on the evening of March 15 every year, but it was eventually delayed due to the epidemic, and the time of holding it was not announced until recently.

Some of the above cases are based on events that have been hotly debated by consumers in recent months, and these brands are expected to "win" at the March 15 party. Of course, there are many similar incidents, such as Passat, INSPIRE and other domestic cars have crashed into "amazing" results in PICC, whether there are reductions and differential treatment, such as Volvo body resonance and braking system failures and other problems. Of course, we can also predict which other car brands will be able to appear in the "advertising space" of the March 15 party.

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