AutoBeta(AutoBeta.net)07/22 Report--

In 2019, in the face of months of declining sales, the Mazda brand replaced almost all of its models, including models from two domestic joint ventures, in order to revive market sales. However, since FAW Mazda brought new Atez and CX-4 models, there has been a sharp increase in the number of complaints falling into the "abnormal sound door".

In response to this, the first Auto Mazda officially issued a statement recently, acknowledging the "abnormal noise in the car" problem, and said that it would properly solve the "abnormal noise problem" reflected by some 2020 Atz users.

Judging from the instructions released by FAW Mazda, Mazda will first inspect the vehicle to determine the problem after receiving customer feedback, and then to vehicle maintenance to ensure that the maintenance process will not have too much impact on the vehicle. At the same time, the note also mentioned that after maintenance, the vast majority of vehicles have significantly reduced abnormal noise, and only individual models may have a recurrence. However, Mazda officials said they would strictly abide by the national three-package law to protect the legitimate rights and interests of car owners.

But in fact, for the official statement, Mazda owners "do not buy it." According to a car owner of the car quality network, after the impact of the vehicle, the manufacturer sent three so-called technicians to the 4S point to guide and deal with it. After a few days, the abnormal noise began again, but it has not been completely solved, and it takes time to deal with the abnormal noise each time. The test drive uses a lot of oil.

Obviously, according to the vast majority of Mazda owners, even after the vehicles are handled by 4S stores, the same problem will occur again soon, which is basically "useless".

As the two main and only two models of FAW Mazda, Atez and CX-4 have been frequently complained by many car owners on the Internet since April this year. The reason for the complaint is that the new car has problems such as abnormal sound of center console and AB pillar, which greatly affects the driving experience. However, as manufacturers and 4S stores have failed to completely solve the problem of abnormal noise of new cars, the problem of abnormal noise of FAW Mazda continues to ferment online.

According to the official statistics of the domestic complaint platform, FAW Mazda Atz ranked first with 954 complaints in the first half of this year, and has been at the top of the list of automobile complaints for many months since April this year.

(number of Atz complaints)

(number of CX-4 complaints)

In fact, the relevant person in charge of Mazda's China Brand Department also told the media that "with regard to issues related to Atez, FAW Mazda has contacted the car owner to understand and dock." The technical team is also conducting problem research. Please rest assured that FAW Mazda will give priority to car owners and treat this matter in a responsible manner. "

However, for FAW Mazda's current model abnormal noise has been going on for several months, even if the official response, but why the vehicle abnormal noise, and how to completely eliminate, the official has always been unable to give an exact explanation and methods, this also highlights FAW Mazda for the "abnormal noise" problem has not been able to find the root cause, nor can do a radical cure of the "problem". This has undoubtedly become a factor that continues to affect the reputation of FAW Mazda, and at the same time, it also makes FAW Mazda owners fall into an indefinite wait.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat