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Under normal circumstances, the car with the same problem to the shop maintenance accumulated five times still can not be repaired, the owner can put forward the request of returning the car, and Zhejiang Shaoxing Mr. Zhao accumulated maintenance of the same problem more than ten times still can not be repaired, in this case to 4S shop proposed to quit but was rejected, 4S shop gave the reason is that the inspection is not maintenance.

According to Mr. Zhao, this modern famous picture was purchased in Guangcheng Bada 4S store in 2018. Since April last year, the car has occasionally failed to catch fire. This modern famous map is equipped with a key to start and stop. When you press the start button, sometimes the car doesn't respond. Sometimes you can start it by pressing it a few times. Sometimes you can't start it, so you can only find a 4S shop to rescue you.

Mr. Zhao said that there were three or four times when the fire could not be fired last year. In June this year, he began to think that this situation had been repaired seven or eight times in the 4S shop, but each time the 4S shop could not detect the fault code and could not eliminate the problem. According to Mr. Zhao, it has been repaired about a dozen times in the past two years, but it has not been able to completely eliminate the fault. In response, Mr. Zhao made a request to return the car.

For Mr. Zhao's car situation, 4S shop technical director said that at present they can only determine that the car's starting system has a fault, but because the fault is sporadic, the problem is more hidden, so they can not accurately determine where the problem is.

According to the provisions of the automobile three guarantees law, the same fault accumulated maintenance more than five times, consumers have to return the car, the question is how many times this car has been repaired? Mr. Zhao said that his car has been completely repaired more than 5 times, but 4S shop said that all their repairs are not maintenance, can only be regarded as testing.

The technical director of 4S shop said that the number of maintenance cases reported by customers, due to the relatively large time span, the specific figures can not be said. According to the two maintenance work orders issued by 4S shop, one was last June, replacing the key module, and the other was last July, replacing the battery image harness assembly. For the vehicle can not start, 4S shop only admitted to repair these two times, this is not enough to return the car standard.

For this statement, Mr. Zhao refuted on the spot, and provided two chat records, the other party is the technical director of 4S shop, according to the chat content, after the above two maintenance orders, 4S shop in this year also repaired twice. However, the technical director of 4S shop thinks that this situation can only be regarded as a way of diagnosis, not maintenance, so there is no work order. At the same time, 4S shop revealed that they have restored the factory settings of the car, nor opened maintenance work orders, nor maintenance.

At present, they only recognize the maintenance times twice, that is, the two times of taking out the work order, so they cannot meet Mr. Zhao's requirements for returning and replacing the car. Subsequently, they will seek technical support from the manufacturer to investigate the fault cause of Mr. Zhao's car.

So two replacement parts and the restoration of the factory settings of the vehicle, 4S shop these three operations, after all is not maintenance? In this regard, auto rights experts said that these three times belong to maintenance records, and the owner has the right to 4S shop to ask for maintenance work orders, at present Mr. Zhao has reflected the situation to the local market supervision department.

Here also remind you owners, in the shop maintenance must keep good maintenance records, once the maintenance times more than five times, in the scope of the three guarantees method 4S shop is must give the owner to return the car.

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