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It seems that by the sudden influence of novel coronavirus this year, many car companies have fallen into a certain dilemma, and there are frequent cases in which dealers have complained by car owners that they have paid for the car but are unable to pick up the car. A few days ago, Mr. Lin in Fuzhou had the same situation. He bought a new car at the Land Rover 4S store in May this year, but the car still could not be carried away after more than two months.

Mr. Lin said that on May 31 this year, he bought a Land Rover Discovery Sports version at the store of Fujian Sinochem Southern sales and Service Co., Ltd., on Zexu Avenue, Cangshan District. After the down payment of more than 160000, it was agreed with the 4S store that the car would be picked up within 20 working days, but now it has entered July and my car is still unable to pick up.

According to Mr. Lin's explanation, the loans and insurance applied for when he bought the car have now begun to be delivered and come into effect, which means that it is not for his own reasons that the car cannot be lifted. Now the car bought their own can not open, and even the 4S store has not even given an exact delivery time, obviously unacceptable.

In order to understand the situation, Mr. Lin found the 4S store, but was told that the reason was that the head office was short of funds and took away all the car owners' purchase money, but the head office did not allocate funds, resulting in dealers unable to take the money to the bank for vehicle release and delivery to consumers.

Mr. Lin said that even if the vehicle was not mentioned, the scooter that the 4S store had promised to provide for its own first use has not been fulfilled. In this regard, Mr. Lin hopes that the 4S store can give a specific pick-up time, not blindly waiting.

In desperation, Mr. Lin went to the media for help, and accompanied by the reporter, Mr. Lin again came to Fujian China Auto South sales Company to understand the reasons. A store service manager also explained: "now that the company's money is at the headquarters, we can only wait for the headquarters to rank in order to process the ransom certificate." In this regard, the company also makes a certain compensation for the customers, giving them an equivalent compensation at the daily interest rate of 5/10000. At the same time, it is also dealing with the matter of Mr. Lin.

However, for Mr. Lin, the reason for the overdue is not important, what he is most concerned about is how to pick up the car. The service manager also said that his own reply could not represent the wishes of the company's headquarters, so he had to wait for a reply from the headquarters.

After communication between the two sides, the service manager coordinated with the headquarters and said that he would try his best to pick up the car to Mr. Lin by the 7th of next month, and if not, he would find a way to help Mr. Lin find a scooter. Mr. Lin also said that he was willing to wait a few more days.

In fact, affected by the epidemic this year, many dealers have experienced the same situation. According to previous media reports, brands with financial difficulties to carry out internal cash flow through customer models have also involved many luxury brands such as BMW, Audi and Volvo. However, with the recovery of the domestic market, the financial difficulties of dealers may gradually return to normal in order to achieve the stability of the company's operation. At the same time, consumers are also advised to indicate the terms of breach of contract of 4S stores as far as possible in order to ensure their legitimate rights and interests.

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