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In the normal driving process of the vehicle, any minor failure may endanger the life safety of the vehicle members. Recently, a new car owner in Changsha encountered a "direction failure" on the way, which will be frightening for any car owner. after all, the direction failure means that the vehicle cannot turn. But the explanation in the 4S store is only power failure, and the direction can still be changed.

It is understood that in May this year, I spent 160000 yuan on a Lengke 01 at the Ruitian Lecker Service Center in Changsha. However, after only driving for more than a month, the car experienced three consecutive steering assist system abnormalities and steering wheel strangulation in early July.

Mr. Liu said that when he was ready to go out, only to start the car, the dashboard showed that "the steering auxiliary system is abnormal, please stop safely", and the steering wheel could hardly turn. Mr. Liu contacted the after-sales side. Subsequently, the staff came to the scene to help the owner of the fault detection and troubleshooting, the vehicle returned to normal.

Unexpectedly, the same thing happened to the vehicle the next day. Mr. Liu said that at that time, he flameout and restarted the vehicle many times and repeatedly carried out five or six times before the vehicle failure was eliminated. So I was going to drive out, but when I got to the intersection, the vehicle malfunction appeared again. Fortunately, when several accidents occurred, Mr. Liu drove at a low speed, so there were no serious consequences.

In this regard, Mr. Liu hoped that the 4S store could return the car in accordance with the three-package method, but it was rejected by the 4S store and said that it could only replace the system module and the transformation assembly.

According to the "Guide for judging serious Safety performance faults of Family Automobile products", the steering function or steering assist function suddenly fails while driving, so that the driver can not control the driving direction of the vehicle according to his will in order to reach the standard. According to Mr. Liu, his vehicle is still within 3000 kilometers and 60 kilometers, and also meets the conditions for refund and exchange.

However, the service director of the Changsha Ruitian Lecker Service Center said that what happened to Mr. Liu this time was not a steering failure, but that the vehicle had lost steering power, and there was still steering, but it became very heavy without help.

As the two sides are still in dispute, through negotiation, the 4S store said that the owner Mr. Liu can identify the vehicle, and if the result is that the steering system fails, he is willing to perform his duties in accordance with the law and return and replace the vehicle. So Mr. Liu said he would go for a vehicle identification first.

In view of this situation, the Secretary-General of the Technical expert Committee of Hunan Automobile maintenance and testing Industry Association also said that from the point of view of maintenance or use, there is still a certain difference in the concept of failure and failure, the failure is only mechanical damage to the components, resulting in the function can not be realized, because electronic components can be repaired, as long as it can not appear for a long time, the reason for changing and returning cars cannot be achieved. In the end, it is necessary to use a third-party appraisal institution to make the appraisal more standard.

In fact, the failure of the direction of the new car is not the only case, but the new car will soon run into trouble, which is unacceptable to any car owner. When the steering system of the new car fails, it should be returned in accordance with the "three guarantees" method, but in reality, it is often difficult for consumers to protect their rights.

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