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The wheel hub is one of the strongest parts of the car, and it can only be damaged under extreme impact or damage, but recently, a woman in Zhengzhou was driving a Mercedes-Benz when she suddenly burst the wheel hub. The woman was very angry about the quality of the Mercedes-Benz. What kind of response will Mercedes-Benz 4S store give to this matter?

Ms. Dang spent more than 500,000 yuan on a Mercedes-Benz a year ago, and so far the mileage of the car has just reached 10,000 kilometers. one night not long ago, an emergency occurred on the highway that frightened her.

Ms. Dang said, "under normal driving conditions, there are no obstacles on the road. Suddenly the tire burst and the wheels burst." What she couldn't figure out was why the wheels burst without outside influence.

After the emergency, the party lady was very excited in the face of the staff of Mercedes-Benz 4S store. Ms. Dang said, "when I buy such an expensive car, do you feel how I feel? more than 500,000 yuan to buy a car, just ran 10,000 kilometers, how can the car drive in such a situation?"

The place where the problem occurs is in the position of the right rear wheel of the Mercedes-Benz car. It can be seen that the interior of the right rear wheel hub of the Mercedes-Benz car has been seriously cracked and deformed and can no longer be used normally.

In response to this matter, the staff of Zhengzhou Zhongshengzhixing Automobile sales Co., Ltd. believed that the party lady's Mercedes-Benz was initially determined to be cracked due to the collision of external forces. After inspecting the chassis of the vehicle, the staff said that there was something sharp across the chassis, and the tires were hit by sharp things, which eventually led to the deformation of the hub.

Mercedes-Benz 4S store official analysis said that if the vehicle in the case of about 60 kilometers, through a pit or by external force impact, it may cause the hub burst. At the same time, he also said that the specific situation still requires the technical report provided by the technical tester to prevail.

On the other hand, Ms. Dang did not accept the statement given by the 4S store, and the two sides were deadlocked for a time.

After re-negotiation, Ms. Dang and the Mercedes-Benz 4S store finally reached an agreement. The Mercedes-Benz 4S store said it gave customers a care plan and solved the matter.

Although the two sides resolved the incident through consultation, there is still no exact explanation for the cause of the burst of the vehicle hub. I am afraid we need a third-party test report to find out the specific cause. Only by finding the problem can similar incidents be prevented from happening again.

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