AutoBeta(AutoBeta.net)08/14 Report--

"We consumers buy cars for convenience, but now this car has become my problem." This is what Mr. Zheng said when he posted on a complaint platform.

Recently, Mr. Zheng reflected to the media that the Haval H6 he had just bought had failed many times and had not been effectively solved so far. In order to repair this new car, Mr. Zheng had become a frequent visitor to 4S shops.

According to Mr. Zheng's description, his Haval H6 was purchased on May 6 this year. On June 14, during driving, the dashboard lit up the fault light of gearbox overheating. Mr. Zheng immediately stopped for inspection. Later, Mr. Zheng drove the car to the 4S shop, and the maintenance personnel checked the vehicle and said that there was no fault in the gearbox. A week later, Mr. Zheng encountered the same problem again during driving. Mr. Zheng drove the car to 4S shop again. The maintenance personnel said that the problem could be solved after updating the vehicle system.

Mr. Zheng did not agree with the above maintenance results, so he called the official telephone of Great Wall Motor to complain. Later, Mr. Zheng drove the car to the 4S shop again for maintenance. This time, the maintenance personnel carried out in-depth maintenance on the car. According to the maintenance document provided by Mr. Zheng, 4S shop replaced the new clutch speed sensor and new engine harness assembly for Haval H6.

A month after the maintenance, Mr. Zheng's car did not appear gearbox overheating fault, originally thought the gearbox fault problem ended. Who would have thought that the problem of gearbox failure had been solved, and new failures had begun to appear.

Mr. Zheng said that the gearbox overheating fault is not there, but there is a problem of limited driving assistance function, the instrument panel will often prompt steep slope descent, automatic parking, automatic start and stop and other functions are limited. Mr. Zheng said that the lighting time of the above fault lamp is irregular, sometimes step on the accelerator or release the brake, the fault lamp disappears, also do not know what reason, is worried about affecting driving safety.

Helpless, Mr. Zheng drove the car to the 4S shop for maintenance, but the 4S shop did not check out the specific cause of the failure. At present, the feedback given by 4S shop is that the problem of limited driving assistance function may be caused by external radio wave interference. It is suggested to temporarily disable ETC, Bluetooth, driving recorder and other equipment and functions.

The service manager of 4S shop further pointed out that the lighting of the fault lamp with limited driving assistance function is likely to be caused by false alarm of the system, so it is suggested that Mr. Zheng temporarily disable ETC, Bluetooth, driving recorder and other equipment and functions to observe the time of about one week, so as to further investigate the cause of the fault. If Mr. Zheng encounters problems again while driving, he can contact 4S shop at any time to carry out maintenance on site to ensure that the problem is solved for the owner.

At present, because no specific reason has been found, Mr. Zheng can only drive in the car environment without ETC, new car recorder and Bluetooth. According to Mr. Zheng, plus the previous gearbox failure, three months to pick up the car has visited 4S shop more than 10 times, Mr. Zheng hopes that 4S shop and Great Wall Motor manufacturers can put forward effective solutions as soon as possible, buy a car is for convenient travel, but now it has become a problem of life.

As we all know, Haval is the best-selling brand of Great Wall Motor, and H6 is the best-selling model of Great Wall Haval, known as "National God Car". According to statistics, sales of Haval H6 increased 9.7% to 21374 vehicles in July this year, ranking first in SUV sales for 86 consecutive months. However, although Haval H6 continues to dominate SUV sales, but in the face of Chang 'an CS75 sales continue to rise, Haval H6 status has also been threatened, in July this year CS75 and H6 only 200 vehicles away, in the outside world seems Haval H6 by CS75 overtaking or only a matter of time.

As the sales champion of SUV models, Haval H6 can be said to be a big example of the rise of domestic independent brands. However, in the face of quality problems complained by consumers, 4S shops and manufacturers should find out the cause of the failure as soon as possible and put forward effective methods to help the owner solve the problem. After all, among the SUV models owned by Great Wall Motor, only H6 can be regarded as "National God Car". Once H6 is lost, the sales performance of Great Wall Motor will be greatly reduced.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat