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Recently, a SAIC Chase owner posted a rights protection video online, recording the whole process from the breakdown of the vehicle, the warranty maintenance of the 4S store, engine damage to the difficulty of safeguarding his rights. The incident has been simmering online for many days, and SAIC Chase officials finally responded.

The story starts from "what kind of experience is it to have a SAIC Chase?" It started.

At the beginning of the video, the SAIC Datong RV owned by the owner broke down on the highway, coupled with bleak background music, the owner deliberately created a kind of inner "collapse" mood.

According to the owner, he was left on the highway again, and the car suddenly lost power while driving normally, and the cause of the failure was unknown. As the car could no longer drive, the owner immediately called for road help, and the vehicle was towed to Jining 4S store for inspection.

At the SAIC Chase Jining 4S store, the owner was told that the engine's "turbocharger" was broken, but a new turbocharger had to be replaced at his own expense. In this regard, the car owner believes that the vehicle is still in the original factory warranty period of 80,000 kilometers in three years, and that if there are quality problems, we should take the claim and free replacement channels.

According to the car owner, the reason why the 4S store refused the warranty is that its car "has not been maintained here". If you want to enjoy the warranty, you must pay the cost of the first three maintenance, a total of 2266 yuan. Taking into account their own situation, the car owner chose to pay the fee.

"just when I thought it was over, my nightmare had just begun," said the owner. After the maintenance technician at the 4S store replaced the vehicle with a new turbocharger, the other side smoked the engine during the throttle test, and then informed the original car that the engine had been damaged and needed to be replaced. Car owners were also told that the engine damage was related to problems with their oil, so no warranty and compensation were provided.

In the video, the car owner mentioned getting in touch with the customer service of the manufacturer, and the answer given by the other party was "the 4S store can represent the manufacturer, if you have any questions to communicate with the 4S store."

As the owner was very dissatisfied with the attitude of the 4S store, he towed the car to a maintenance shop for inspection. The test result of this maintenance factory is "oil pump damage", which further leads to engine damage. Therefore, the car owner questioned that there were mistakes in the inspection and repair operation of the 4S store and did not confirm whether the oil pump was in good condition, resulting in no oil pressure on the engine and damage at high speed.

The owner also mentioned in the video that he called the local 315 consumer complaint hotline for feedback, but there was no result. Then the car owner contacted the local media, hoping to solve the matter by means of media exposure, but was rejected for some reason.

Finally, the car owner also said, "now I have been defending my rights around for more than a month, and I have tried many methods, but in the end they all came to nothing." The car owner also sighed, "when we ordinary people encounter similar problems, how difficult it is for us to protect our rights and legitimate rights and interests on our own, so I made this video, hoping to get the attention of everyone and the media." At the same time, I hope that SAIC Chase will come forward to solve the problem as soon as possible and give me justice. "

After the video went viral online and the experience of SAIC Chase owners attracted attention, SAIC Chase's official platform released a statement on Aug. 17, saying that the car owner problem had been properly resolved. At the same time, SAIC Chase also called on the majority of car owners to choose authorized service providers for daily maintenance during the new car warranty period.

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