AutoBeta(AutoBeta.net)09/03 Report--

In May this year, Mr. Xu from Jiaxing, Zhejiang Province, bought a red flag HS5 from Jiaxing Heqi sales and Service Co., Ltd., the price of a naked car was 180000 yuan. Who knew that the car made a strange noise after only a week of picking up the car. At first, there were only abnormal noises in several parts, but then it gradually became serious.

Mr. Xu said that at first there was a problem with the left and right AB column and the dashboard, and then there was a problem with the skylight. In the driving, you can obviously hear a similar friction sound, and the creaking sound sounds very uncomfortable. After the abnormal noise in the red flag HS5, Mr. Xu also went to the 4S store many times to reflect the problem, and the 4S store also actively cooperated with the maintenance, but the problem of abnormal noise has not been solved.

At the beginning, the treatment plan was blanket, and the whole car was covered with blankets, but it had no effect, and the abnormal noise was still noisy. later, all the parts of the car except the seat were removed for inspection, and there was no abnormal noise on the same day after the inspection. as a result, it failed the next day, and the problem of abnormal noise still existed.

Because the problem of abnormal noise could not be solved, Mr. Xu wanted to return the car. As a result, the manufacturer's attitude made him very uncomfortable. The manufacturer said that as long as the consumers were present, the technicians would not come.

Mr. Xu said that it was only when I was not there that the technical staff of the manufacturer were willing to inspect the car and found it a bit false. As the technical staff of the manufacturer, they could not face the consumers and could not solve problems in person. What does this mean?

In this regard, the person in charge of the 4S store said that the technical personnel of the factory do technical guidance for the 4S store, not for seeing customers directly. In addition, customers also have extreme behavior on the same day, and the technical personnel of the factory also do not meet with customers out of security considerations. With regard to the problem of Mr. Xu's car, the person in charge said that he has been actively cooperating to solve the problem. As long as Mr. Xu gives them the car keys, the manufacturer's technical personnel can make an inspection of the car, and they can also do a live video broadcast to Mr. Xu. As long as they meet the requirements of returning and changing the car, they will agree to return the car, but the result of the return will be subject to the appraisal of the manufacturer's technicians.

However, the customer could not meet with the technical staff, which was unacceptable to Mr. Xu. After negotiation, a manager of the 4S store said that the specially approved technical personnel of the manufacturer could meet the customer, but then Mr. Xu gave feedback. He waited in the 4S store for a long time that day, but could not wait for the technical staff of the manufacturer. The person in charge of the 4S store said that the return process began on September 3.

If there is a problem with the car purchased by the consumer, the problem will be fed back to the 4S store, and the 4S store will seek the manufacturer's technical support if it cannot be solved. when the technical personnel are doing the inspection, the car owner should have the right to know and be present. Why not let the technical staff meet with the car owner is really puzzling.

Sales of FAW Hongqi rose 110 per cent to 21000 vehicles in August and 108 per cent to 108500 from January to August, according to the data. Red Flag, as a domestic independent brand, has seen a substantial final sales in the past year or two, and its models are also favored by consumers, but the after-sales problems and rules still need to be improved.

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