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The renewal deposit paid by dozens of car owners to the 4S store cannot be refunded due to the closure of the 4S store, and the corresponding maintenance promises have not been fulfilled, according to the media Consumer report.

In early August this year, a number of car owners filed a complaint on the "Black Cat complaint" platform. Yingkou Zhongji Automobile sales Co., Ltd. was empty and could not refund the vehicle insurance deposit. According to the content of the complaint on the platform, there are about 50 car owners who pay a renewal deposit at the Yingkou 4S store and are non-refundable. After buying Subaru cars at the Yingkou 4S store, these owners paid a deposit ranging from 5000 to 6000 yuan to the Yingkou 4S store and promised to return the full money after five years expired. At the beginning of this year, car owners continued to buy insurance at 4S stores, and in March, 4S stores suddenly left empty so that the deposit could not be refunded. Faced with the situation that the deposit is non-refundable, a number of car owners have embarked on the road of safeguarding their rights.

According to the data of the National Enterprise Credit Information publicity system, Yingkou Zhongji Automobile sales Co., Ltd. was listed on the abnormal operation list by Yingkou Market Supervision and Administration Bureau on July 5, 2017 and July 2, 2020, respectively. both companies are owned by Zhongji Subaru (Beijing) Automobile sales Co., Ltd., while Zhongji Subaru (Beijing) Automobile sales Co., Ltd. is wholly owned by huge Automobile Trade Group Co., Ltd.

With regard to the issue of deposit and maintenance, Consumer report received a huge official customer service response that: giant Automobile Trade Group Co., Ltd. is currently in a state of bankruptcy and reorganization, and a large number of Subaru 4S stores have closed down. for the car owners reflected by the refund and follow-up car maintenance problems, need more time to solve We will arrange a special person to be responsible for solving the refund and follow-up car maintenance problems reflected by the car owners, but we cannot give a specific solution or time right now.

Subaru China said it had "no right to directly supervise 4S stores". A Subaru official customer service official also said, "Yingkou 4S store has been revoked by the official dealer authorization on December 26, 2017. At present, Subaru does not have the right to directly ask the 4S store to refund to the car owner." can only assist to contact the huge automobile trade group to deal with it. "

The collective delisting of Subaru 4S reflects the difficult situation of Subaru and large groups.

Subaru sold just 25000 vehicles in China in 2019, accounting for just 2.5 per cent of its global sales, according to data. In the first quarter of 2020, Subaru's revenue fell 45 percent to 457 billion yen (29.4 billion yuan), a net loss of 7.7 billion yen (500 million yuan), and global sales fell 49 percent to 133100 vehicles.

According to the financial report of the huge group, the net profit of shareholders belonging to listed companies reached 116 million yuan in 2019, turning losses into profits. In fact, this change is not the recovery of its own business performance, but because the debt restructuring income generated by the restructuring has reached 4.009 billion yuan, which leads to a great change in the company's profits, thus achieving a turnaround. At present, the huge group is still in the initial stage after bankruptcy reorganization, and the follow-up development is still unclear.

At present, car owners collectively complain to the relevant administrative departments. Under the coordination of the local market supervision department, the car owner and the person in charge of the Yingkou 4S store have conducted many negotiations, but so far there is still no clear refund time and follow-up maintenance service treatment measures.

Some legal personages pointed out that unable to return the renewal deposit and fulfill the free maintenance promise is a kind of breach of contract, and the 4S store should bear the responsibility of continuing to perform and compensate for losses. If the negotiation fails, the car owners can file a civil lawsuit in the court, asking the 4S store to continue to perform the contract or compensate for the loss.

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