AutoBeta(AutoBeta.net)09/07 Report--

Since the Mercedes-Benz brand has continued to push ahead with plans for smaller displacement models, most models have achieved engine-plus-motor drive. However, a Mercedes Benz owner in Zhejiang Province recently drove a C-class sedan and suffered a series of power system failures in just three months. It is worth noting that this type of problem is not unique to the owner.

According to Mr. Qian, the vehicle was purchased by his mother in Huzhou Changxing Star Mercedes-Benz 4S Store in April this year, because he just got his driver's license and took it to drive. I didn't expect the new car to have problems after only three months of driving.

Mr. Qian said that when there was a problem with the vehicle, the dashboard showed "48 volt motor failure" and the yellow fault light was on. Worried that it was an emergency, he started the vehicle for the second time. As a result, the motor fault prompt was gone, but the yellow fault lamp still had prompt.

Considering that the vehicle fault lamp still has a prompt, Mr. Qian will send the vehicle to Mercedes-Benz 4S shop for after-sales vehicle inspection. After testing, 4S stores said they could be solved as long as they upgraded their software. Unexpectedly, more than two months after the vehicle upgraded from the fault, the vehicle appeared the same situation again.

Compared with the previous failure is more serious, this vehicle in addition to the same failure as this time, the vehicle also encountered a sudden flameout on the way, finally can only rely on the trailer towed back to the 4S shop for vehicle testing.

In response to the vehicle failure problem, Huzhou Changxing Star Mercedes-Benz 4S shop after-sales manager said, At present through their test results, Vehicle problems and battery related, Store also admitted that the battery quality problems caused. After consultation between the store and the manufacturer, the current solution is to replace the 48 volt battery.

As for why the same problem occurred in succession, the store said it was improper operation by the customer, but Mr. Qian said that he basically followed the operation described after the problem occurred, and the after-sales manager denied it.

Coincidentally, there are many owners of similar situations with Mr. Qian's C-class sedan. According to the car quality network, even the same owner of the same problem more than three times, and there are new cars just mentioned such problems.

As for why similar problems frequently occur in vehicles, the official has not given a specific explanation at present. No matter whether it is caused by design defects, I hope the official will give effective solutions as soon as possible. After all, similar problems frequently occur in vehicles more or less bring certain impact on brand reputation. For example, Mercedes-Benz E-class has caused vehicle broken axle due to design defects, which has caused great impact on Mercedes-Benz brand.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat