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Ms. Jiang, owner of Beijing Tesla Model S, was told by Tesla service center that she needed to replace the door handle assembly because the door handle could not eject, and the repair price was as high as 14000 yuan, according to Drive House.

According to the China Economic Daily, citing the car owner, Ms. Jiang's Tesla Model S was bailed out in June this year and found that the main driving door handle could not eject normally. Then Ms. Jiang reflected the situation to the Tesla service center. Ms. Jiang got the reply: as Ms. Jiang's Model S style is old, the system needs to be updated to the latest version during repair, and then the new assembly is estimated at 3500 yuan per unit. The four doorknobs are 14000 yuan.

Four doorknobs cost 14000 yuan, and such a high maintenance fee is difficult for Ms. Jiang to accept. Ms. Jiang asked Tesla service center, is there no other maintenance method for the old model? The response was "No, only new parts, maintenance must be upgraded."

Just then, Ms. Jiang saw a car owner explain on the Internet that the Model S door handle could not eject, which may be caused by the damage of one of the small parts. Later, after Ms. Jiang's vehicle was dismantled, it was found that a small part was indeed broken. later, Ms. Jiang inquired with the Tesla service center that the price of this part was only 10.99 yuan, and there was plenty of stock.

Generally speaking, maintenance personnel should be relatively clear about the official sale and the use and replacement of spot parts. For problems that can be solved with 11 yuan of parts, they have to spend 14000 yuan to replace the assembly, and they are not told that they can be solved in this way. "I couldn't even believe the price," Ms. Jiang said. "I checked with the service center several times."

Tesla made a special response to the situation reflected by the car owner.

According to Tesla's customer center, the car did not enter the store for repair. the owner called to inquire about it. The maintenance center provided a quotation for the replacement of a single door handle assembly according to the owner's fault description. It also shows that according to the situation, there may be no need to replace the assembly. Only maintenance can be done, and the cost can be greatly reduced. Car owners are advised to check in the store. In the end, the car owner did not choose to go into the store for inspection and bought his own accessories. The price of replacing the assembly will be higher than the price of replacement parts, and it is unreasonable to compare the price of a single part with the cost of replacing four door knob assemblies. "

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