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Ms. Chen from Hangzhou reported to the media that she had just bought a BMW two months ago and was scared into a cold sweat when she found the steering wheel clutching while waiting in line for the car wash a few days ago. Subsequently, Ms. Chen reflected the situation to the 4S store, and the answer given by the 4S store was somewhat difficult to understand.

Ms. Chen's BMW X3 was bought at the 4S store in Hangzhou and Chengzhibao. A few days ago, while waiting in line to wash the car, she found that the steering wheel suddenly could not turn and the dashboard jumped out of the fault light.

When this happened to the steering wheel, Ms. Chen immediately contacted the 4S store, and the 4S store asked her to turn off the engine before starting. After the reboot, the steering wheel returned to normal, and then the BMW was sent to the 4S store for testing, and the detected reason was unacceptable to Ms. Chen. The 4S shop thinks that there is no problem with the car, which is completely caused by the improper operation of the customer when driving the vehicle, which is in the ultimate position. However, Ms. Chen believes that the steering wheel is clasped and the fault light is on, which means there is something wrong with the car, but the 4S store cannot detect the fault code, which makes her worried about the car.

In response to this matter, the 4S store marketing manager said that there was no problem with the car under the inspection of the technical staff, and the after-sales colleagues initially judged that it might be the protective phenomenon of high temperature, and the specific situation was also seeking technical support from the manufacturer.

In addition, the 4S store marketing manager also said that they did not see the scene, and the fault disappeared after the car restarted. they were really unable to find the problem at once. It is now speculated that Ms. Chen killed the steering wheel continuously in one direction for too long, causing the driving computer to take protective measures.

This statement by the 4S store marketing manager was refuted by Ms. Chen. Ms. Chen said that when the accident happened, the fault light turned on, and after the steering wheel could not move, she used brute force to try to see if she could turn. At that time, she accidentally killed the steering wheel, but there was already a fault before that.

Now that Ms. Chen is worried that the same failure will happen again, she has proposed an in-depth inspection. In response, the 4S store said that because the fault had disappeared and no fault code was recorded on the computer, they advised Ms. Chen to open it for a while. If a similar phenomenon occurs again, you can go back into the store and deal with it according to the actual situation.

Finally, Ms. Chen asked to replace the steering machine, and the 4S store also agreed. However, after listening to the 4S store, considering that changing the direction machine may cause greater damage to the second-hand car, Ms. Chen said that she would explore a more suitable solution with the 4S store.

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