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The car frame number is as unique as the ID card, but recently, Mr. Liu, a citizen of Yuhuan, found that the frame number was inconsistent with the number on his contract after picking up the car. He found the 4S store theory, and the attitude of the other side made him even more angry.

In late August this year, Mr. Liu ordered a Mercedes-Benz GLB 200 fashion model at the Yuhuan Star Mercedes-Benz 4S store in Taizhou. The car purchase contract indicates that the car frame number is 088781, the production date is August 15, 2020, and the delivery date is September 30. In early September, Mr. Liu, eager to use the car, urged the salesperson to pick up the car as soon as possible. On September 11, the 4S store informed Mr. Liu to pick up the car, but the next day, Mr. Liu found that there was a serious noise in the left rear window of the Mercedes-Benz GLB and drove the car to the 4S store for overhaul. when the salesperson registered the Mercedes-Benz software, he found that the frame number of the car ended with 069946, and the production date was August 1, which was obviously different from the information indicated in the car purchase contract.

Mr. Liu said, "I usually watch a lot of news, including cars that have been swapped, so when signing a car sales contract, I specially asked the salesperson to write the tail number of the frame on the contract." "on the day of picking up the car on the 11th, I also saw that the body paint and chassis lights were normal, and only when I checked the window, I found a noise, but the salesperson said that it would be good to drive for two days, and I didn't take a closer look at the bill of lading out of trust. In the process of car inspection, delivery and payment, the salesperson did not explain to me the discrepancy between the frame number and the contract. "

After discovering that his Mercedes-Benz was inconsistent with the original reservation, Mr. Liu put forward a request to return the car or replace the contracted vehicle, but they were all rejected by the 4S store. The 4S store admitted that it had made a "mistake", but did not agree to return it.

As for the abnormal noise of vehicles, Mr. Chen, sales manager of Yuhuan Star 4S store, said: "We are actively dealing with the abnormal noise of vehicle glass, and we will also do normal warranty."

As for the inconsistency of the frame number, Manager Chen explained: "customers have repeatedly asked us to submit it as soon as possible before picking up the car." We all made a thorough inspection of the car before delivery. At the time of delivery, the sales staff informed the configuration of the delivery vehicle, model and other information, the contract also has the relevant frame number. These parties have been confirmed one by one and signed the contract. "

Mr. Liu disagreed with Manager Chen's statement. Mr. Liu said, "I urged me to tell the store in advance if the car was to be replaced, and then it was up to me to decide whether or not to replace it, but I had no idea during the whole process of buying the car." I am very dissatisfied with this kind of deception and non-performance of the contract. " Finally, Mr. Liu said that he would safeguard his legitimate rights and interests through legal channels.

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