AutoBeta(AutoBeta.net)09/19 Report--

During the epidemic this year, the whole country invested in this "war epidemic", and many health care workers rushed to the front line to fight the epidemic. In order to pay tribute to the anti-epidemic workers, a number of car companies have launched preferential car purchase activities for medical and health care personnel. however, due to the complexity of the examination process, the discount rate is not in line with the publicity, the exchange period is too long, the propaganda content is ambiguous and other problems frequently encountered consumer complaints.

Recently, Ms. Niu reported to the media that she bought a Cadillac XT5 at Nanjing Amway Mingjie 4S store at the end of May, completed the registration transfer procedure in early June, and picked up the car about a week later. As a front-line nurse, Ms. Niu has not yet received the promise to halve the purchase tax promised by the 4S store when buying a car, and Ms. Niu has not received a refund from the 4S store so far. For this reason, Ms. Niu posted a complaint on the relevant rights protection platform.

According to Ms. Niu, "at that time, the Cadillac brand launched an exclusive discount for anti-epidemic personnel, and qualified anti-epidemic personnel could get a 50% reduction in purchase tax. I also participated in this activity under the guidance of the sales staff." Ms. Niu said that the salesperson told her that she needed to follow the normal process to buy the car, and then return half of the purchase tax money after the license was completed, so as to cash in the discount.

However, nearly four months after buying the car, Ms. Niu has not yet received a refund of the purchase tax. Ms. Niu said helplessly: "I contacted the sales staff of the 4S store many times and said at first that they would transfer money in turn after the event ended on June 30. As a result, in mid-July, they said that they could not get a refund until the quarter was over. In early September, they did not know the exact time of the refund."

It is understood that the above-mentioned preferential activities mentioned by Ms. Niu are the "Anti-epidemic triumphant Gift season" launched by Cadillac on April 8 this year, which is valid until June 30 this year, and the "Guardian Angel Program" stipulates that medical and nursing staff in public hospitals can get a 50% reduction in purchase tax. However, the event is still under way, and the deadline has been extended to September 30 this year, and for Ms. Niu who bought a car in May, the purchase tax refund seems to have disappeared.

In response to this matter, the media contacted the relevant 4S store sales staff, the other side said that Ms. Niu does meet the conditions of preferential activities, but at this stage, the 4S store is also unable to provide Ms. Niu with a refund of purchase tax. The salesperson further said: "this activity is real. The discount needs to be paid by the manufacturer to the 4S store and then returned to the car owner. The 4S store is only responsible for collecting information. At present, the manufacturer has not given a clear refund time, and the 4S store cannot give the car owner a refund if it does not receive the money."

In addition, Ms. Niu also said that she had called SAIC GM's official customer service many times, and the customer service staff said that they would help solve the problem and let Ms. Niu continue to wait for a refund.

Some legal personages believe that the preferential services launched by manufacturers have actually formed a contractual relationship with consumers, and if manufacturers use "medical personnel" as a marketing gimmick and deliberately set complex processes and restrictions in the process of cashing in, as an excuse to fail to fulfill their promises, there will not only be breach of contract, but also cause great damage to the reputation of the brand. The legal personage believes that since enterprises have launched corresponding activities, they should keep their promises, simplify the audit process as far as possible, give consumers a better car purchase experience, and health care personnel should try their best to fight the epidemic on the front line, so as not to let the manufacturers' routines hurt the hearts of medical staff.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat