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Recently, Tesla suffered a global outbreak of vehicle downtime due to network interruption, reflecting the importance of the network to Tesla models. Coincidentally, before Tesla suffered a global network outage, the door of a Tesla owner in Zhejiang suddenly failed to open, and the after-sales explanation was due to network problems.

According to relevant media reports, a Tesla owner in Zhejiang Province, Ms. Yao, bought a Model 3 more than a month ago, but did not expect the new car to have problems after driving for more than a month.

Ms. Yao said her phone and Tesla system disconnected half an hour after she drove her car into an underground parking lot on Saturday. It is understood that under normal circumstances, Ms. Yao will put her mobile phone close to the vehicle, the vehicle will automatically unlock. However, on that day, the account of the mobile phone associated with the vehicle suddenly failed to log in, so the vehicle could not be controlled by the mobile APP.

As Tesla is currently the most scientific pure electric vehicle in the world, the door can be opened by using Bluetooth disk key, or you can choose to control the vehicle through mobile APP. This also became one of the reasons why Ms. Yao bought the model at that time, and Tesla also repeatedly stressed when buying the vehicle, as long as the owner bound the mobile phone APP, the key of the Bluetooth disk basically does not need to bring, but now there is still a problem.

After the vehicle problem, Ms. Yao also quickly found Tesla to find a solution, the result of the other party's recovery let her some anger. At that time, Tesla gave herself two solutions, Ms. Yao said. One was to find a trailer at her own expense to tow the vehicle back to the service center, and the other was to unlock it with a Bluetooth key. However, because the card was far away from the vehicle, it was inconvenient for Ms. Yao to get the Bluetooth key.

In this regard, Ms. Yao wants Tesla to give a specific explanation, the vehicle has such a problem and what is the reason, after all, she is worried that the vehicle may have the same problem again. In response to Ms. Yao's question, the after-sales service said that when the vehicle was in the underground garage, the mobile phone lost the network is likely to make the APP unable to connect, but this statement was immediately refuted by Ms. Yao, who said that when she was in the underground garage, the network was very good.

Because Tesla's after-sales reply made Ms. Yao dissatisfied, and whether the vehicle had quality problems, the media also contacted Tesla official customer service, but the official said it would give feedback to the owner first and solve it later. To date, Ms. Yao has not received an official reply.

Tesla, as the pioneer of smart cars, although it has relatively intelligent technology to attract many consumers 'favor, but frequent problems do not seem to reflect Tesla's attention to consumers, and even many consumers feel helpless about their after-sales service. Tesla didn't give too much explanation about how to deal with the problem, which also reflected that a car company didn't take care of consumers 'feelings.

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