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Due to failures and user complaints, Hangzhou Yangtze River passenger car Co., Ltd. officially recalled a number of cars under its zero-running brand after the State Administration of Market Supervision and Administration launched a defect investigation.

Hangzhou Changjiang passenger car Co., Ltd. filed the recall plan with the State Administration of Market Supervision and Administration in accordance with relevant requirements, according to an official notice on October 10. From now on, Hangzhou Yangtze River passenger car Co., Ltd. will recall some 2019 zero-running S01 pure electric vehicles produced from June 27, 2019 to December 31, 2019.

The specific reason for the recall is the existence of bug in the instrument software resource optimization of zero run S01, which may lead to the following problems:

(1) the 360 panoramic image card lag screen, when reversing or starting to drive out of the parking space, the real-time changes of the surrounding obstacles may not be seen through the 360 panoramic image, which will lead to the consequence that the driver can not judge the state of the surrounding environment clearly. In extreme cases, accidents may occur, and there are hidden dangers.

(2) the black screen of the instrument while driving may not display the necessary vehicle information on the instrument in a short period of time, which will lead to the consequence that the driver can not judge the state of the vehicle. In extreme cases, accidents may occur and there are hidden dangers.

The official solution is that Hangzhou Yangtze River passenger car Co., Ltd. will remotely upgrade the instrument software for vehicles within the scope of the recall to eliminate safety risks. If you do not upgrade successfully after several cycles of reinstallation, you can contact your local dealer to help with the operation and inspection. Officials also remind users that when upgrading software remotely, please make sure that the vehicle is parked, the gear is in N gear, the instrument does not have any fault indicator, and the power is not too low (more than 20%).

The State Administration of Market Supervision and Administration said the recall was carried out under the circumstances that the General Administration launched a defect investigation. Affected by the investigation, Hangzhou Yangtze River passenger car Co., Ltd. decided to take recall measures.

It is understood that in May this year, the owners of the zero run S01 once collectively safeguarded their rights, and even there was a scene in which the owners entered the store with "leeks" in their hands. Due to the serious quality problems of the vehicle, the owners hope that the vehicle problem can be solved as soon as possible. Among them, in an open letter issued by the rights protection car owner, it is mentioned that "the car machine system malfunctions and the main control screen is black". A number of car owners reported that they had encountered a black screen, unable to obtain vehicle driving information, unable to navigate and other related operations, which can be called "cool techs". At the same time, most car owners report that 360 camera system does not display and error display, reversing image failure, card screen, in-car face recognition can not recognize and so on.

Now, under the defect investigation of the State Administration of Market Supervision and Administration, the manufacturers finally have the latest response.

Zero running Automobile is a new power car-building brand, which was established in December 2015 by Zhejiang Dahua Technology Co., Ltd. and its main founders. In the second half of 2019, Zero S01, the first production model of Zero Motor, officially began delivery, with the new car priced at 11.99-149900 yuan; the second production car, Zero-running T03, went on sale in May this year at a price of 5.98-75800 yuan.

This past September, the official sales figure for zero-running cars was 1050, with a cumulative sales of 4592 from January to September this year.

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