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Mr. Yan posted on the black cat complaint platform that his BYD caught fire less than an hour after the 4S store was maintained, and the fire department determined that the fire was caused by a fault in the car's electrical circuitry. The 4S store also admitted that the fire was caused by improper operation by repairmen while maintaining the car. However, until now, the two sides have not reached an agreement on the issue of compensation.

Mr. Yan's BYD E5 was purchased from Beijing Huanyao Shengshi New Energy vehicle sales Co., Ltd. (hereinafter referred to as "4S store") in April 2017. On the afternoon of September 22, Mr. Yan drove the BYD to the Yaoshi 4S store for routine maintenance, including "engine cabin circuit cleaning and maintenance" and so on.

According to Mr. Yan, at about 07:12 that evening, he picked up the maintained car and drove home. At about 07:38, he arrived at Pingdaogou South Road, Haidian District, where the district is located, and parked the vehicle by the side of the road and went home. At about 07:57, Mr. Yan received a call from the security guard of the community, saying that his BYD was on fire. Mr. Yan immediately rushed to the position of the car and found an open fire in the front of the car accompanied by thick smoke. The security guard was using a fire extinguisher to put out the fire, and firefighters also rushed to the scene to put out the open fire.

Soon after, the fire rescue detachment of Haidian District of Beijing issued a fire identification certificate, which pointed out that "the smoking part is in the engine cabin, and the cause of the fire is electrical circuit failure."

Since the car had just completed maintenance at the 4S store around Yaosheng before the incident, including the engine cabin line cleaning and maintenance project, and the smoking part was also in the engine cabin, Mr. Yan suspected that the improper operation of the 4S shop maintenance personnel in the process of car maintenance led to the car spontaneous combustion.

After the incident, Mr. Yan contacted the relevant person in charge of the 4S store to ask about the specific cause of the car fire and negotiate the compensation plan. According to the chat transcript provided by Mr. Yan, the service director of the 4S store admitted to Mr. Yan that the car fire was indeed related to the improper operation of the maintenance personnel, and told Mr. Yan that he could make his own claim for compensation.

Mr. Yan said that he has only three demands: 1, the 4S store should provide a detailed investigation report of the accident; 2, the 4S store should compensate for related losses according to the value of the car; and 3, provide extended insurance, scooter and other compensation measures and make a public apology. " However, the above requests were rejected by 4S stores.

Mr. Yan said that since the incident, the 4S store has changed a number of dockers to negotiate with it, but the negotiations have been fruitless, and he has called BYD's official customer service number many times, but to no avail. In addition, the Chaoyang District Supervision and Management Bureau of Beijing is also involved in mediation, and the two sides are still deadlocked.

The "Consumer report" media contacted the director of the operation and management department of the 4S store to learn about the situation, and the other side said, "the cause of Mr. Yan's car fire can make it clear that it is indeed related to the improper operation of the staff, and we have also provided the car owner with a compensation plan." but the owner rejected our plan. We hope that car owners can continue to come to the store to communicate with us and solve the problem as soon as possible. "

Some legal personages believe that "generally speaking, in a car spontaneous combustion incident, the fire investigation certificate provided by the fire department can be used as a reference basis for determining the cause of the accident." In this case, the fire department believes that the car spontaneous combustion is caused by electrical circuit failure, and the 4S store also admits that the improper operation of the staff caused the car spontaneous combustion, then the 4S store needs to bear the corresponding liability for compensation. If the two parties fail to reach an agreement, the owner of the car may, if necessary, bring a suit directly to the people's court. "

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