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The reason for positioning the luxury high-end brand is not only that the total price of the car body is generally high, but also that its later maintenance service is higher than that of ordinary models. For example, as a high-end luxury brand of domestic cars, its ES8 starting price has reached 468000 yuan, comparable to the BBA brand. A few days ago, some car owners reported that their ES8 accidentally ruptured the wheels of their vehicles, but the maintenance cost reached 140000 yuan.

According to media reports, the vehicle in question is the Lulai ES8 electric car that Mr. Zheng bought in August 2018, spending more than 500,000 yuan. When he bought the vehicle, he also purchased the worry-free package of the service. As a result, on September 3 last year, I had an accidental traffic accident in which the left front wheel hub of the ES8 cracked and the tire was damaged.

According to Mr. Zheng, since he had already purchased a worry-free package for Ulai service when he bought the vehicle, Ulai can drag the vehicle into the depot for maintenance free of charge, and it can leave when the vehicle is repaired without paying the maintenance fee. Mr. Zheng did not apply for insurance in this regard.

When the car was repaired, Mr. Zheng went to the 4S store where the vehicle was commissioned to be repaired to pick up the car, only to find that his car had a "sky-high price" maintenance fee of up to 140000. According to the photos issued by Mr. Zheng, the vehicle only had a broken wheel hub at that time, and no other obvious problems were found. According to the maintenance list issued, it is found that the vehicle has replaced four tires and four wheels, as well as dozens of other maintenance lists, with a cumulative cost of 146900 yuan.

In fact, after the accident, Mr. Zheng did not report the case to the insurance company as soon as possible, and the insurance company refused the compensation. The maintenance cost that should have been borne by the company was explained by the staff at the maintenance 4S store, because Mr. Zheng's situation was rejected by the insurance company, the relevant litigation request was also rejected by the court, and NIO was unwilling to bear the cost.

The reason is that the people's Court of Xinmi City held that in this case, the insurance company believed that Mr. Zheng did not fulfill his obligation to report the case at the scene and assist the insurance company in the investigation, and refused to settle the claim. Mr. Zheng sued the insurance company and was ruled against.

In the end, Mr. Zheng said that he could only choose to bear the cost of replacing a tire and hub, and the maintenance cost of more than 140,000 was still not recognized.

According to the maintenance 4S store, all maintenance items for the vehicle are confirmed by Mr. Zheng himself. However, Mr. Zheng said that when the accident occurred, he did not receive any maintenance notice and confirmation, and he was completely unaware of the communication between the 4S store and the Xilai car. However, according to the after-sales manager of the maintenance 4S store, Mr. Zheng has confirmed it on the user App, and as all the maintenance items of the vehicle are displayed on the user App, Mr. Zheng has also understood and confirmed.

However, Mr. Zheng always did not approve, saying that he had not signed and confirmed it so far. In this regard, Mr. Zheng said that he could not accept the practice of "excessive maintenance" in 4S stores, so he put forward two requests: one is to pay for the maintenance of only one wheel hub and tire, and the other is to restore the maintenance vehicle to its previous condition. all maintenance items are not approved.

As for Mr. Zheng's statement, some legal advisers explained that it was reasonable, because when the vehicle was repaired, the initial quotation should be a tripartite agreement, which involves the maintenance company, the insurance company and the car owner. 140000 of the quotation is mainly aimed at a quotation for claims by the insurance company. When the maintenance company receives the report of the insurance company rejecting the claim, it should inform the car owner in time. And negotiate with the owner on the new maintenance plan and new quotation, and obtain the consent of the owner before the maintenance can be carried out. If the maintenance company handles it without authorization, the car owner may not pay the bill.

After this matter was exposed by the media, it also attracted the attention of the official of Xilai. In response to the incident, Qin Lihong, co-founder and president of Lai Automobile, reported in an internal email that NIO had apologized to Mr. Zheng and said that the case should have been covered by service worry-free. It is understood that, in the end, Mr. Zheng has spent very little money to drive the car away.

Coincidentally, during the National Day holiday, some owners of the ES8 turned on autopilot on the highway, driving at a speed of about 100 yards, but suddenly the steering wheel suddenly turned left, causing the vehicle to crash into the high-speed isolator.

Judging from the photos at the scene of the accident, the impact force was huge, the left wheel was completely knocked off, the left front fender, front bumper, headlights and left door body were all damaged to varying degrees, and the vehicle also became a major accident car. In the end, the insured price of vehicle maintenance was nearly 200000 yuan, which amazed car owners.

From the high maintenance costs of the two accidents, it really reflects that as a domestic high-end luxury brand, it not only has a high cost of after-sales maintenance, but also reflects the level of domestic high-end luxury brand positioning comparable to transnational luxury brands.

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