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It's a pleasure to buy a new car, but how worried will it be if the engine leaks before the new car leaves the 4S store and the manufacturer gives you a plan to change the engine for free? A rights video of a female car owner circulated on the Internet today, talking about such an incredible thing that happened in Mercedes-Benz, the star of Xi'an. The video shows a car owner sitting on the hood of a Mercedes-Benz store arguing with the staff of the 4S store. The reason for protecting its rights is that the new Mercedes-Benz car was leaked before it left the compound of the 4S store, while the solution offered by the 4S store is to change the engine for free.

It is reported that the owner bought a 660000 Mercedes-Benz at the 4S store of Xi'an Star Mercedes-Benz and informed the owner to pick up the car on March 27 after the down payment of 249000 yuan. When the owner picked up the car, he found that the car had problems such as engine leakage and abnormal dashboard. After that, the owner negotiated a refund with the 4S store, while the 4S store first promised a refund, then to change cars, and then to compensation. After the 7-day return period, the 4S store offered another set of plans to "change the engine for free".

The new car needs to change the engine before it leaves the 4S store compound, and the car owner feels unreasonable, and is worried that the price of the second-hand car will be affected in the future, so he can't negotiate with the 4S store. Finally, he went to the 4S store to sit on a Mercedes-Benz and talked with the staff.

It is understood that the owner of the car found engine oil leakage on the day of picking up the car, and then sent it to after-sale. As a result, it was released for 15 days, during which time "one kilometer has not been driven". The owner said that after finding the oil leak, the 4S store negotiated with the 4S store. At first, the 4S store promised a refund, but in the end it became a replacement engine. The owner said: "for the first time, he told me about the refund, that it was not convenient to change the car, and I promised that it was inconvenient to change the car. I also agreed to the compensation. What plan did you give me yesterday?" Change the engine for me according to the national three packages.

Obviously, the practice of the 4S store makes car owners feel that they are being tricked and that they can only change the engine without driving a kilometer of their new car, which is forced to accept three packages. According to the owner, a complaint has been made in the relevant departments before safeguarding the rights, but the other party has not accepted it and contacted the Mercedes-Benz manufacturer, but the manufacturer's reply is the same as the 4S store, according to the three-package method, you can only replace the engine.

The car owner claimed to be a graduate student and thought that such "protection of rights" was humiliating, but he was also forced to do nothing. As can be seen in the video, although the car owner was excited, the whole process was not opposed to bad words, and he even asked the shop assistants present whether such a solution was appropriate, and the audience accounts also shouted "inappropriate".

This rights protection video suddenly became popular on the Internet, netizens agreed that the woman in the video was educated, and netizens said bluntly: buy the authentic Mercedes-Benz.

@ Uncle Snail: no shame, no shame, support the protection of rights.

@ aleanlau: let a decent person do such a disgraceful thing, is let what force.

@ Car translation agency: no problem, top this girl, although we also run a 4S shop, although our current living environment is extremely bad, but the handling of this matter is too shameless!

@ have you had enough grapefruit today: congratulations on buying the authentic Mercedes-Benz

After the ferment of the Internet, this incident has aroused widespread concern. It has been reported that the Xi'an Star Mercedes-Benz 4S store has agreed to provide a refund for the car owners, and some netizens have confirmed this on Weibo: , our Xi'an high-tech Leixing, the car has been returned. Aah! aah!

For the time being, I don't know the current handling of this case. in any case, there was an oil leak before the new car left the 4S store compound. After the formalities, the vehicle has completed the handover, even if it has not yet left the 4S store, the vehicle already belongs to the owner. Fortunately, the owner found this problem on the spot, and the 4S store did not deal with it according to the 7-day package return scheme after sale. However, after a period of time after the return date required by the law, the car owner is required to follow the provisions of the "three guarantees" law, and it is unreasonable to be reasonable and reasonable. This not only makes people doubt whether the final inspection procedure of the 4S store before the delivery of the new car is perfect, but also misleads the car owner to use the wrong way of handling, so that we have to call the 4S store and the manufacturer, which is really too much!

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