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Bringing up a new car was originally a happy thing, but for Ms. Xie, a consumer in Jiangsu, it has become an annoyance. On October 29th, Ms. Xie spent 380000 yuan on a Mercedes-Benz C260L, but it could not start the next day, and the car had trouble with its 48V battery and starting motor.

Ms. Xie asked the 4S store to return the car, but the 4S store said that the vehicle involved was a brand new car that had been tested, the battery failure was a special case, and the car was defective for the first time and did not meet the return and replacement standards in the three-guarantee policy.

According to Ms. Xie, after paying for the car on October 29, she went to pick up the car at the 4S store in Zhenjiang Penglong Star Emblem on October 31. On the same day, she drove the new car back to her home in Jurong City, and planned to invite friends to dinner in the afternoon to celebrate picking up the car. When she was about to drive to the hotel, Ms. Xie found that the car had been unable to start, indicating a battery failure on the dashboard.

"it broke down all of a sudden," Ms. Xie said. "when I drove home from the 4S store, I couldn't start it when I was ready to drive out." Then contacted the 4S store and was told to tow the vehicle back to the store for testing.

The next day, the new Mercedes-Benz malfunctioning car was towed back to the 4S store of Penglong Star Emblem in Zhenjiang. After inspection, the 4S store gives the solution to replace the fault of 48V battery.

It is learned from a repair list issued by Zhenjiang Penglong Star Emblem 4S store that Ms. Xie's vehicle found a fault in the 48V battery after systematic inspection by the technicians. after diagnosis, the problem can be solved by replacing the 48V start-up battery. can be dealt with in accordance with the warranty terms and three guarantees policy.

Ms. Xie believes that the new car just mentioned broke down and obviously had quality problems, and offered a refund or replacement of a new car. "if there is something wrong with the car for a month or two, I can accept it, but now it breaks down the next day." it's equivalent to buying a problem car at a normal price, which is definitely unacceptable. "

The 4S store rejected Ms. Xie's request, insisting that the new car delivered to Ms. Xie was a tested brand-new car and that the battery failure was a special case and did not meet the return and replacement criteria in the three-guarantee policy.

After further negotiations, the 4S store offered to replace the battery for Ms. Xie's car free of charge and give away 3000 yuan worth of vehicle maintenance twice, but the plan was still rejected by Ms. Xie.

Zhenjiang Penglong Star Emblem 4S store official responded to the media, said that after testing the vehicle's battery, starting motor, there is indeed a fault, but the cause of the failure can not be determined, only need to replace the battery can be effectively solved. "this is the first time that there has been a problem with Ms. Xie's car. According to the three-guarantee policy, it does not meet the standard of return and replacement. If we still have problems after maintenance, we will discuss the next solution." The responsible person responded to Ms. Xie's request.

According to further news from the media, the 4S store has provided Ms. Xie with the same level of scooter, but the two sides have not yet reached an agreement.

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