AutoBeta(AutoBeta.net)11/10 Report--

Hanlong Automobile is a brand-new independent brand, marked as HUNKT, and its production base is located in Daye, Hubei Province. this brand is a little strange to consumers, but it is inextricably related to Zhongtai enterprises. In the early days, Hubei Daye Hanlong Automobile Factory also produced Zhongtai brand models, and now Hanlong has the conditions for new car production, and officially launched the first model "Hanlong unparalleled".

Unexpectedly, many months after the new car came on the market, Hanlong caused widespread concern because of quality problems and the protection of car owners' rights. From picking up the car to the after-sales problem, the car owner posted a post to record the whole process, which is also full of drama.

A forum user from Linyi, Shandong province, posted that he paid a deposit in early August to buy a top-equipped Hanlong, the first all-wheel-drive top in Shandong. He also said that when buying this car, he mainly likes 21-inch wheels and four-wheel drive system, and "spend your own money to buy your favorite car." this shows that the car owner is quite satisfied with the car.

Hanlong has a total of 8 equipped models, with a top configuration of 2.0T automatic four-wheel drive administrative model, with an official price of 243800 yuan. The car is powered by a 2.0T engine of TN4A20TDZ produced by Hubei Daye Hanlong engine Co., Ltd., with a maximum output of 218hp and a peak torque of 370Nm, which meets the sixth national emission standard. The transmission system matches the 8-speed manual self-integrated gearbox from ZF. The four-wheel drive version is equipped with a timely four-wheel drive system.

Two months later, the car owner posted again, but he was different from the happy mood when picking up the car. He said, "the top is equipped with Hanlong, and there is no way to sell it. What should I do?"

It turned out that on the same day of picking up the car, the top configuration of this Hanlong had a fault alarm, indicating "engine emission system failure", while the new car was only 19 kilometers. According to the owner, after looking for after-sale to clear the fault code, unexpectedly, more fault codes appeared the next day, and push including ABS/ESP, AWD, ICU, EMS and other fault diagnosis appeared on the mobile phone app connected to the vehicle.

Since then, a series of problems have emerged one after another in the use of vehicles. The owner found that the serious abnormal noise of this Hanlong engine could not be solved, and what was more serious was that the vehicle also encountered the problem of stall and did not respond to stepping on the accelerator.

The owner said, "the car has been overhauled three times so far, the first time the ABS fault was repaired, the second gearbox was lifted down to change the flywheel assembly, and the third engine abnormal noise was repaired, and many fruitless problems still exist. Every after-sales call to the manufacturer is 100% that the replacement will be solved, but the problem still exists." What makes it difficult for car owners to accept is that "the car has been bought and dismantled several times a month and repaired several times, but the problem still cannot be solved, and the repair is getting worse and worse. On October 12, the car stalled directly on the national highway, did not respond to stepping on the throttle, and the eighth gear dropped directly to the first gear." the car stopped quickly, "the owner said.

On October 20, the car owner posted a post revealing the latest development of Hanlong after-sales, saying that after many communications, the vehicle had been towed to the headquarters of Hanlong factory for inspection. The test run together with the factory personnel mainly solves the problems of vehicle networking, vehicle stall and abnormal vehicle noise.

In the process of dealing with the abnormal noise problem, the car owner said that he had replaced a complete set of components such as exhaust ternary catalysis, hydraulic torque converter flywheel, fuel injector and so on, which were judged to be the source of abnormal noise. as a result, the abnormal noise problem still exists. finally, the person in charge of the quality department told that the sound was normal and within the normal range.

The owner of the car felt helpless about the result of the test run with the manufacturer to solve the problem. He said that when all six commercial cars were normal, only his own vehicle had a strange noise. At the same time, the car owner affirmed the manufacturer's responsible after-sales attitude, he also said: factory leaders said that customers are not satisfied must be satisfied, the two sides must reach a consensus, customers are not satisfied, that is, there is a problem.

So far, the owner has not updated the relevant progress of the follow-up processing of the vehicle. However, he also mentioned that at that time, he went back first because of something, and the car was left in the factory to continue to deal with.

As a new independent brand, Hanlong Motor is not well known in the market, and the launch of unprecedented models is more to attract consumers in terms of shape design, rich configuration and performance-to-price ratio. Due to the low market ownership and brand reputation has not yet been formed, so in terms of product quality and stability, as well as the solution of after-sales problems are particularly important, but also the cornerstone of the long-term development of the brand.

Nowadays, consumers find quality problems soon after buying new cars, and the phenomenon of repeated repairs is not good. Hanlong automobile manufacturers should pay attention to it. When necessary, it is also necessary to start the treatment of the automobile three-package law, so as to protect the rights and interests of consumers.

Welcome to subscribe to the WeChat public account "Automotive Industry Focus" to get the first-hand insider information on the automotive industry and talk about things in the automotive circle. Welcome to break the news! WeChat ID autoWechat